Full Time Job

Digital Supply Chain Senior Specialist


Santa Monica, CA 09-16-2020
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Hulu’s Digital Supply Chain Operations team is seeking a specialist to help deliver a high-quality experience to our viewers. As a Digital Supply Chain Specialist - Night, you oversee the quality control process for episodic programming and advertising. You are also the first line of support for content partners. The right person for this role is very meticulous, understands video and metadata quality control, demonstrates strong problem-solving skills, and is outstanding at communicating with internal teams and external partners. Are you someone who is hardworking and thrives in a dynamic environment? Then, this is an excellent role for you.
What you'll do
• Review large volumes of video, multi-track audio, and timed text against strict deadlines
• Research and normalize metadata across VOD and live platforms
• Troubleshoot technical video, XML, and timed text publishing issues
• Review ads for age-appropriateness, branding, and legal compliance
• Provide first-line support to Hulu's content partners (e.g. Disney and HBO)
• Triage and track system incidents for Hulu's Engineering teams
• Craft and maintain documentation for supply chain workflows and tools
• Make frequent subjective decisions, including determining the severity of issues detected during QC
• Fix content-related issues flagged by Hulu viewers and media partners
• Actively learn, test and provide feedback on proprietary tools

What to bring
• Willingness to work 8pm-4am on weekdays and weekends, as well as some holidays
• High level of competence in operational and technical problem-solving
• A minimum of 2 years digital video experience
• Deep understanding of video and audio specifications (e.g. video bit rates and codecs)
• Understanding of closed captions and subtitles
• Flexibility in adapting to changes in processes, workload, and priorities
• Ability to monitor and resolve multiple incidents concurrently
• Excellent written and verbal communication skills; ability to communicate with all levels of management
• Fervent attention to detail
• Ability to work independently, raising concerns when needed
• Bachelor’s Degree in Digital Video, Film or related degree preferred

• Spanish language proficiency
• Knowledge of various digital delivery protocols