Full Time Job

Trust & Safety Escalations Manager, Global Scaled Operations


San Bruno, CA 04-05-2021
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  • Paid
  • Full Time
Job Description

The YouTube Global Scaled Operations (GSO) team develops practical and innovative ways to address some of the most complex business challenges to keep YouTube thriving. We anticipate how decisions are made, persistently explore and uncover the business needs of our key clients, and understand how our range of product and service offerings can enable their business success. We also lead the global vendor strategy across all organizations, manage business risks, ensure we have great agreements and deliver amazing client experiences for YouTube's top customers and partners. Using influencing and relationship-building skills, we provide YouTube-caliber client service, legal guidance, research, and market analysis.

As the Trust & Safety Escalations Manager, YouTube Global Scaled Operations, you will have ownership and be accountable for the development and scaling of our escalations related processes in close partnership with our outsourced vendors and various internal operations teams. You will be responsible for new process and service implementation, critical issue resolution, root cause analyses and post mortem reviews, and internal operations program management. You will also contribute to the long-term escalations management strategy and continuous improvements of escalation related processes.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.