Training Lead, Scaled Operations, Trust and Safety

Job Description

Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As Training Lead, you'll help content reviewers to review content effectively by providing scaled learner-centric training and knowledge management strategies and solutions. You'll analyze trends and future launches to anticipate training needs and advocate the continual improvement of the reviewers training experience.

You'll work with our cross functional teams, to create training project plans, review the design and development process, and coordinate with our partners to ensure smooth delivery to our service delivery centers. You'll report training progress and evaluate the training to understand its effectiveness in preparing agents to provide quality service to our consumers. Additionally, you should have strong leadership, organizational, problem-solving, networking, and communication skills.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-g33e2q-18-224-149-242-42 in your application.