Full Time Job

Support Solutions Specialist, Hijacking and Identity Protection


San Bruno, CA 10-24-2021
  • Paid
  • Full Time
Job Description

Go-To-Market and Support Solutions (GSS) is a global team working to ensure our users get the most out of YouTube. We provide dedicated and scaled support, strategic Go-To-Market plan development, partnership resources, product and policy insights based on user feedback, and scaled partnership management to ensure that all users can thrive within the YouTube ecosystem.

The Subject Matter Expert (SME) team is the bridge between our YouTube creator support and Product Specialist teams. In this role, you will provide second- and third-level troubleshooting consultation support to creator support teams and partner with Product Specialists to address product issue trends and advocate for feature requests.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-dyxwqm-18-234-244-170-42 in your application.