Product Support Lead, Subscriptions Support
San Bruno, CA
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As Senior Investigations Analyst, you are passionate about threat research and all source intelligence analysis. You leverage investigative experience and creativity to analyze sophisticated abuse activity and are motivated to protect the integrity of the YouTube platform and user base. You thrive in a fast, dynamic, demanding environment where the threat actor landscape is constantly evolving. You will be part of a team responsible for overseeing emerging threats to the YouTube platform and user based. Such threats include disinformation and the role entails contributing to the development of disinformation policies and ensuring they are enforced consistently and effectively.
You are an independent, critical thinker with deep experience conducting threat investigations and developing analytic assessments and recommendations. You thrive in ambiguity and have an aptitude for developing repeatable workflows, impact-based metrics and coaching others. You are able to balance short-term investigative needs while demonstrating the ability to see the big picture and incorporating learnings and insights into our long term, strategic direction.
You will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.