Program Manager, Go-To-Market and Support Solutions

Job Description

Go-To-Market and Support Solutions (GSS) is a global team working to ensure our users get the most out of YouTube. We provide dedicated and scaled support, strategic go-to-market plan development, partnership resources, and product and policy insights based on user feedback to ensure that all users can thrive within the YouTube ecosystem.

The Creators-in-Residence (CiR) is a program within GSS designed to bring the YouTube creator POV into the Product development process in order to build empathy with our users. CiR is co-led with YouTube UX and operates through Creator & Artists Recruiting (CAR) a cross-functional initiative responsible for facilitating critical research and enabling teams to meet with partners in a scaled, managed model that minimizes risk to YouTube.

As a Program Manager for the Creators-in-Residence, you will ensure that research cohorts run smoothly and efficiently, from start to finish. You will oversee cohort launches and day-to-day operational management of the program, including participant onboarding, contract management, and billing. You will work alongside UX Program Managers and UX Researchers to build relationships with both YouTube Product and Operations organization and work directly with YouTube creators.

You get results by being an exceptional communicator and creative problem solver who can seamlessly collaborate across functions. You are meticulously organized and curious, with a bias for action and a reputation for identifying opportunities to improve efficiency and operational excellence. You possess strong emotional intelligence, which allows you to build meaningful relationships with YouTube creators in the program, as they become our trusted partners in research.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-ro3j24-3-137-185-180-42 in your application.