Product Support Lead, eCommerce

Job Description

Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 8 years of experience in software development.
• 3 years of experience in a technical leadership role; overseeing projects.
Preferred qualifications:
• Master's degree or PhD in Engineering, Computer Science, or a related technical field.
• 3 years of experience working in an organization involving cross-functional, or cross-business projects.
• Experience in content delivery, media streaming, or distributed networks.
About the job
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
As a Staff Software Engineer, you will provide key technical contributions, lead projects, and mentor junior team members. You will be responsible for optimizing YouTube playback decisions across every YouTube playback globally including resolution, codec, buffer sizes, and content sources.
In this role, you will improve playback performance by identifying system improvements, debugging problems, collaborating with server, client, and networking and protocol teams to develop new capabilities. You will contribute through coding, metrics analysis, and project ideation, scoping, and execution. You may also lead through developing road maps, collaborating with partner teams, and presenting updates to leadership.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
The US base salary range for this full-time position is $197,000-$291,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities
• Lead and execute critical projects related to YouTube's playback control and performance, demonstrating ambition and driving significant technical impact.
• Mentor junior engineers, fostering their growth and guiding them through technical issues.
• Take on server-driven 'Playback Start' improvements, including a holistic review of the interactions within YouTube's server infrastructure and content delivery logic.
• Codify the relationship between our client-server protocol and serving infrastructure, building a Application Programming Interface (API) in both code and organizational structure to enable effective domain ownership and reliable requirements.
• Ramp up on the interaction between YouTube playback and protocol standards such as Standard Communication with Network Elements (SCONE), L4S, etc.

Jobcode: Reference SBJ-eow745-216-73-216-86-42 in your application.