Full Time Job

Product Support Expert

YouTube

London, United Kingdom 04-12-2021
 
  • Paid
  • Full Time
Job Description

The Product & Partner Go-To-Market (PPG) team launches and lands new products, policies, and content strategies that make YouTube the world's top destination for video. Our team of expert Product Specialists provides a unified voice for Product across several other key teams - including Surfaces & Apps, Content Creation & Engagement, Monetization, and Rights & Content Management - as well as the Partnership Enablement team, which brings product, policy, and content strategies to market via all the partner-facing teams across Google's business.

Go-To-Market and Support Solutions (GSS) is a global team working to ensure our users get the most out of YouTube. We provide dedicated and scaled support, strategic go-to-market plan development, partnership resources, product and policy insights based on user feedback, and scaled partnership management to ensure that all users can thrive within the YouTube ecosystem. We ensure products get to market, support users when they need help and capture user feedback to drive product excellence and market fit.

The Subject Matter Expert (SME) team is the bridge between our YouTube creator support and Product Specialist teams. SMEs leverage their specialized product knowledge to provide second and third level troubleshooting consultation support to creator support teams, and SMEs partner with Product Specialists to address product issue trends and to advocate for feature requests.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-rv119j-3-238-130-97-42 in your application.

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