Platform Strategy Lead, Business Technology

Job Description

Business Technology team is a part of YouTube Global Operations. We focus on the business of YouTube, ensuring the YouTube business organization can evolve at the speed of YouTube. We provide the tools and systems that deliver the information, capabilities, and insights necessary to help our partners - and YouTube - continue to grow.

Redefine operating at scale for YouTube in a highly cross-functional environment. You will have the chance to innovate with technology, lead experiments to learn, and execute new support models at scale. You will partner closely with many different teams across YouTube and Google - for example: YouTube Risk & Compliance, Legal, go-to-market, Support Solutions, Global Scaled Operations, Customer Engagement Product, and Engineering teams.

You will drive support technology strategy and execution for emerging programs, compliance and regulatory requirements to sustainably provide high-touch-support and service new segments of YouTube users in innovative ways, while preserving the YouTube brand and experience. You will help shape the systems strategy, identify solutions and drive the technology roadmap for YouTube support tools (e.g. case, contact and telephony systems, support CRM, help centers, data infrastructure etc) in a matrix environment.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-r0wjo8-3-16-81-94-42 in your application.