Full Time Job

Outreach Operations Specialist


London, United Kingdom 02-23-2021
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  • Paid
  • Full Time
Job Description

Outreach Operations Specialist, YouTube (Russian)

Go-To-Market and Support Solutions (GSS) is a global team working to ensure our users get the most out of YouTube. We provide dedicated and scaled support, strategic go-to-market plan development, partnership resources, product and policy insights based on user feedback, and scaled partnership management to ensure that all partners can thrive within the YouTube ecosystem. We ensure products get to market, support users when they need help and capture user feedback to drive product excellence and market fit.

As an Outreach Operations Specialist, you'll be responsible for handling urgent and complicated escalations, proactively engaging with creators and users, and consulting with other partner-facing teams as a de-escalation expert. In this role, you will be required to be highly adaptable and to navigate the ambiguity resulting from the development of escalation processes, communication best practices, and engagement strategies.

You will be a critical part of the team's expansion, leveraging regional expertise to identify vulnerabilities and support needs specific to local teams.

You will manage the processing of incident escalations through to resolution, demonstrating full management, and keen attention to detail, while working through highly ambiguous and fast-paced situations. You will build and leverage deep relationships across Google, YouTube, and several cross-functional teams, ensuring clear lines of communication and catering your content and delivery to multidirectional audiences. You'll be specifically working closely with Global Security and Resilience Services (GSRS), Trust & Safety, and other teams to manage escalations holistically, in order to cultivate trust with our creators and users, and to mitigate risk to YouTube.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.