Full Time Job

Market Lead, Scaled Support and Education


London, United Kingdom 10-06-2021
  • Paid
  • Full Time
Job Description

Market Lead, Scaled Support and Education, YouTube (Portuguese)

Fast-paced, dynamic and proactive, the YouTube Support Solutions team provides seamless help to all our users and creators around the world. As a member of the team, you'll analyze user and creator issues, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide high-touch support, you'll enhance the YouTube global user experience by driving reach, satisfaction, and resolution.

As a Lead for Scaled Support and Education for your market, you'll be responsible for owning the regional experience across scaled support surfaces. You'll be a user of the platform and connected with the latest creator and user discussions and topics to help inform communications and operational strategies, representing international markets, connecting with product specialists, and support agents to drive go-to-market strategies and escalate important issues for timely resolution – always putting our users first. You will experiment with innovative solutions to scale operations, work with global and regional stakeholders to drive improvements for the YouTube product and policy.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Jobcode: Reference SBJ-gw76yk-3-234-211-61-42 in your application.