Full Time Job

Crisis Response Senior Manager, Trust and Safety


San Bruno, CA 4 days ago
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  • Paid
  • Full Time
Job Description
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Crisis Response Senior Manager on YouTube's Rapid Response team within Trust and Safety, you will be responsible for managing complex and evolving content moderation escalations from end-to-end. You'll be involved in sensitive escalation management involving high priority cases, and will work closely with senior stakeholders across the business to ensure alignment in applying policy enforcement guidelines and addressing brand risk.

You will work cross-functionally and become an expert across our policy enforcement guidelines and collaborate with Policy Development, Policy Enforcement Verticals (Hate & Harassment, Harmful & Dangerous, Adult & Graphic, Child Safety), Scaled Abuse, Product, Infrastructure and Programs, and Global Scaled Operations to operationalize, enforce, and communicate policies that keep users safe and minimize brand risk to the platform.

You will think through the unique challenges of a broad array of policy areas and lead enforcement decisions that require excellent judgment, analytical skills, and an ability to work through nuance to arrive at the right outcome. You will also leverage your analytical skills to conduct root cause analysis and drive improvements in process and technology at scale.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-r1yj5y-35-172-223-30-42 in your application.