Community Manager

Job Description

Community Manager, YouTube (Hindi, English)

YouTube's user base is growing and changing, which presents unique opportunities and challenges to support over 2 billion monthly users globally. Fast-paced, dynamic and proactive, the YouTube Support Solutions team provides seamless help to all our users and creators around the world. As a member of the team, you'll analyze user and creator issues, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide support, you'll enhance the YouTube global user experience by driving reach, satisfaction, and resolution.

As a Community Manager, you'll lead, manage and grow online help communities for YouTube's audience of creators and viewers. You will experiment with innovative solutions to scale operations, work with global stakeholders, and drive improvements for the YouTube product and policy.

In this role, you'll drive critical communications and operational processes, be an avid user of the platform and in touch with the latest creator discussions and topics to help inform communications and operational strategies. You will work closely with fellow community and social managers representing international markets, product specialists, and support agents to drive go-to-market strategies, escalate important issues and timely resolution – always putting our users first.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Jobcode: Reference SBJ-g456z1-3-149-229-253-42 in your application.