Full Time Job

IT Support Specialist


Birmingham, AL 05-21-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
WVTM-TV is looking for an IT Specialist to join our station. This position is responsible for overseeing the IT operations at our station and website. The IT Specialist will perform day-to-day maintenance and carry out upkeep of computers and network infrastructure and printers and provide user support.

Job Responsibilities:

IT Specialists should be customer service focused, with exceptional interpersonal and communication skills, with thorough knowledge of the below items.
• Desktop / Laptop Support
• Package Image installation
• Updates – Hardware / Firmware / Operating System
• Standard Naming convention & Domain join
• User profile creation / customization
• Wireless Connectivity & usage policies – Hearst, Hearst Guest
• Wired Connectivity
• Docking station support
• Thunderbolt connectivity
• Repair - Troubleshooting
• Product role - Inventory – replenishment
• Life cycle management & oversight
• Mobile Device Support
• IOS / Android
• InTune Mobile Device Management
• Company Portal
• Power Apps – Health Assessment App
• O365 Connectivity
• Live Safe
• Security
• Windows Updates – SCCM
• Critical System Updates
• HPIA – HP Image Assistant
• Symantec Endpoint Protection / Cylance
• Systems
• Quest Active Roles
• Active Directory Computer & User Management
• Password resets
• Group memberships
• MFA – Multi Factor Authentication
• Support
• Bomgar
• Remote Desktop Connection
• Service Now functions and Service Catalog – ITIL Worker Interface / End User Interface
• PDQ Inventory / Deploy
• Remote
• VPN East / West
• Publicly facing systems – Oasis
• Software
• O365
• One Drive
• Share Point
• ENPS & Bit Central Plug Ins
• ENPS Mobile – iPad Support
• Adobe Creative Cloud – Application access and installation
• Wide Orbit
• Wide Orbit Media Sales
• General
• Network topology, connectivity, and segmentation
• vLAN understanding and IP Management
• Wireless Connectivity & usage policies – Hearst, Hearst Guest
• Security Management – Cylance, SEP, etc.
• MFA & Systems Access
• User On-Boarding and New User Setup in SNOW
• Software Compliance & Licensing
• VoIP – phone device connectivity & pass through
• File Backup & Restoration

A thorough knowledge, understanding, and familiarity of the essential job functions must be the primary goal within the first 90 – 180 days. An ongoing effort to gain a holistic overview of broadcast and IT systems, operations, and workflow is essential.


Some IT work experience and the desire to succeed Two years in LAN & WAN systems administration Experience in the television broadcast setting is preferred


Current knowledge of Microsoft Windows desktop and server operating systems Network and stand-alone printers and digital copiers Mobile device support & connectivity Enterprise and web-based applications VPN, Cisco equipment, TCP/IP and subnets, NAS, LAN Management Possess the positive attitude of a collaborative team player Ability to work under pressure in a fast-paced environment with constant deadlines Demonstrate professional interpersonal and communication skills
• Equivalent military experience will be considered


BS or BA in Computer Science, Information Science or Information Technology or an equivalent combination of training and real world work experience including military experience. ​ Microsoft, Cisco, VMWare, or other certifications are preferred

Jobcode: Reference SBJ-rz52p1-3-236-117-38-42 in your application.

Company Profile

Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving 26 media markets across 39 states reaching over 21 million U.S. television households.