IT Support Specialist

Job Description

WVTM-TV is looking for an IT Specialist to join our station. This position is responsible for overseeing the IT operations at our station and website. The IT Specialist will perform day-to-day maintenance and carry out upkeep of computers and network infrastructure and printers and provide user support.

Job Responsibilities:

IT Specialists should be customer service focused, with exceptional interpersonal and communication skills, with thorough knowledge of the below items.
• Desktop / Laptop Support
• Package Image installation
• Updates – Hardware / Firmware / Operating System
• Standard Naming convention & Domain join
• User profile creation / customization
• Wireless Connectivity & usage policies – Hearst, Hearst Guest
• Wired Connectivity
• Docking station support
• Thunderbolt connectivity
• Repair - Troubleshooting
• Product role - Inventory – replenishment
• Life cycle management & oversight
• Mobile Device Support
• IOS / Android
• InTune Mobile Device Management
• Company Portal
• Power Apps – Health Assessment App
• O365 Connectivity
• Live Safe
• Security
• Windows Updates – SCCM
• Critical System Updates
• HPIA – HP Image Assistant
• Symantec Endpoint Protection / Cylance
• Systems
• Quest Active Roles
• Active Directory Computer & User Management
• Password resets
• Group memberships
• MFA – Multi Factor Authentication
• Support
• Bomgar
• Remote Desktop Connection
• Service Now functions and Service Catalog – ITIL Worker Interface / End User Interface
• PDQ Inventory / Deploy
• Remote
• VPN East / West
• Publicly facing systems – Oasis
• Software
• O365
• One Drive
• Share Point
• ENPS & Bit Central Plug Ins
• ENPS Mobile – iPad Support
• Adobe Creative Cloud – Application access and installation
• Wide Orbit
• Wide Orbit Media Sales
• General
• Network topology, connectivity, and segmentation
• vLAN understanding and IP Management
• Wireless Connectivity & usage policies – Hearst, Hearst Guest
• Security Management – Cylance, SEP, etc.
• MFA & Systems Access
• User On-Boarding and New User Setup in SNOW
• Software Compliance & Licensing
• VoIP – phone device connectivity & pass through
• File Backup & Restoration

A thorough knowledge, understanding, and familiarity of the essential job functions must be the primary goal within the first 90 – 180 days. An ongoing effort to gain a holistic overview of broadcast and IT systems, operations, and workflow is essential.

Experience:

Some IT work experience and the desire to succeed Two years in LAN & WAN systems administration Experience in the television broadcast setting is preferred

Qualifications:

Current knowledge of Microsoft Windows desktop and server operating systems Network and stand-alone printers and digital copiers Mobile device support & connectivity Enterprise and web-based applications VPN, Cisco equipment, TCP/IP and subnets, NAS, LAN Management Possess the positive attitude of a collaborative team player Ability to work under pressure in a fast-paced environment with constant deadlines Demonstrate professional interpersonal and communication skills
• Equivalent military experience will be considered

Education:

BS or BA in Computer Science, Information Science or Information Technology or an equivalent combination of training and real world work experience including military experience. ​ Microsoft, Cisco, VMWare, or other certifications are preferred

Jobcode: Reference SBJ-rz52p1-3-129-249-105-42 in your application.