IT Manager

Job Description

WKCF-TV, the Hearst-owned CW18 affiliate in Orlando, Florida, has an opening for an IT Manager. Put your IT Knowledge to good work by supporting an extraordinary team at WKCF Television. Make your hard work count towards something good for your community and your team. The IT role in television is challenging and creative, but never boring. Know that your work mattered at the end of a day.

WKCF is a multi-platform local media leader.
Our passionate team members serve our viewers and clients with world-class content and advertising solutions seen by thousands of consumers every day. And because we know consumers don't want to be constrained, we are driven to ensure every news story and every advertising solution will reach them wherever they are, and on whatever device they are using. As part of the global Hearst team, based in Winter Park, FL, our resources to serve our viewers, clients and employees are best-in-class.

WKCF employees change the world with their work.
Our journalists produce award-winning content that helps consumers makes sense of their community.
Our sales team delivers strategic advertising solutions to help local businesses fulfill their dreams.
Our engineering team enjoys world-class technology and understands how it supports our overall mission to inform, entertain, and support our local communities. The WKCF team also cares deeply about their friends and neighbors. Every year their collective work raises thousands of dollars and awareness for local charitable causes.

IT Managers should be customer service focused, with exceptional interpersonal and communication skills, with thorough knowledge of the below items:
• Network topology, switching, connectivity, and segmentation
• vLAN understanding and IP Management
• VMware & Virtual systems & Management
• Cisco Hyperflex Virtual Systems Management & Understanding
• Wireless Connectivity & usage policies – Hearst, Hearst Guest
• Security Management – Cylance, SEP, etc.
• MFA & Systems Access
• Active Directory Management & Understanding – Quest Active Roles
• WAN connectivity – circuit usage, including Supplemental
• ITAM – Asset Management - Replenishment
• Service Now functions and Service Catalog – ITIL Worker Interface / End User Interface
• User On-Boarding and New User Setup in SNOW
• Isilon & Qumulo Production storage systems management & understanding
• SCCM Initiatives and Windows Updates – client install and reporting
• WSUS Server Update System
• Rubrik Backup Systems
• ENPS Systems & WEB Access – News iPads
• Bit Central Production Systems
• Signiant Transfer Agents
• Streaming & OTT efforts – Up Link
• DMZ – Publicly facing systems – Gateway Switches
• ADC Automation & BOPS Switches
• Software Compliance & Licensing
• VPN Access – Juniper Pulse Configuration & Support
• Bomgar system & support
• PDQ Inventory & Deploy
• VoIP

Qualifications Requirements:
• Good analytical & technical problem-solving skills
• Must be able to work under pressure in a fast-paced environment with constant deadlines
• Good interpersonal and communication skills, positive attitude, team player
• Ability to maintain corporate standards, policies, and procedures
• May be required to be ''on-call'' outside of normal working hours

Education:
• College or Technical School degree preferred
• Any certification in the above core items would be preferred.
• MTA – Fundamentals of IT, MTA – IT Infrastructure preferred.
• Equivalent military experience always considered.

Jobcode: Reference SBJ-ren218-18-191-21-86-42 in your application.