Full Time Job

Senior Help Desk Specialist


Boston, MA 06-09-2021
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

WHDH-TV in Boston is seeking a hard-working, team player to fill the role of Senior Help Desk Specialist. This is a fast paced, demanding, fun environment that requires quick and accurate problem solving; proactive maintenance and management of the production environment; and consistent follow-through on all service tickets, initiatives and responsibilities. The selected individual must be able to work a various schedule, participate in a rotating on call schedule, various special events coverage, and be able to get to work in difficult weather conditions.

Key responsibilities include:

· Direct end user support and user training

· Work with various departments to implement IT solutions

· Windows 2012/2016/2019 Domain administration, Windows 8.1, 10 desktop administration

· Basic Cisco switch Administration

· Citrix Xenapp administration

· O365/Hybrid Exchange Administration

· Administration and maintenance of, data backups, network, wireless devices

· Macintosh experience OSX 10.6+

· Research equipment and software, and recommend purchases

· Printer Maintenance Experience

Qualifications include:

· Five (5) years of network and desktop support experience

· Experience managing VMs in VMWare

· Excellent problem-solving, communication and customer service skills

· BA or BS in Computer Science is preferred.

· Broadcast experience preferred.

· Previous experience in a high availability 24/7 service-oriented environment is preferred.

· Willingness to learn, take initiative, and be a team player

· Certifications including MCSA and/or MCSE are a plus.

WHDH-TV is an Equal Opportunity Employer.

Jobcode: Reference SBJ-rv7wo0-3-215-79-116-42 in your application.

Non Member Instructions

Enter your name and email in the Personal Info Section.
Upload your resume from your computer or mobile device.
Write the cover letter with details specfically targetted to this company and job listing.
Submit your application by clicking on the Submit button.
Confirm your application by going to your email Inbox and following the instructions in the confirmation email.

Important:  If you do not Confirm the application within 24 hours, it will not be sent and will be deleted from our system.

Personal Info