Full Time Job

Senior Help Desk Specialist


Boston, MA 07-27-2022
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

WHDH-TV in Boston is seeking a hard-working, team player to fill the role of Senior Help Desk Specialist. This is a fast paced, demanding, fun environment that requires quick and accurate problem solving; proactive maintenance and management of the production environment; and consistent follow-through on all service tickets, initiatives and responsibilities. The selected individual must be able to work a various schedule, participate in a rotating on call schedule, various special events coverage, and be able to get to work in difficult weather conditions. This position requires candidate to work 100% in Boston office.

Key responsibilities include:

· Direct end user support and user training

· Work with various departments to implement IT solutions

· Windows 2012/2016/2019 Domain administration, Windows 8.1, 10 desktop administration

· Basic Cisco switch Administration

· Citrix Xenapp administration

· O365/Hybrid Exchange Administration

· Administration and maintenance of, data backups, network, wireless devices

· Macintosh experience OSX 10.6+

· Research equipment and software, and recommend purchases

· Printer Maintenance Experience

Qualifications include:

· Five (5) years of network and desktop support experience

· Experience managing VMs in VMWare

· Excellent problem-solving, communication and customer service skills

· BA or BS in Computer Science is preferred.

· Broadcast experience preferred.

· Previous experience in a high availability 24/7 service-oriented environment is preferred.

· Willingness to learn, take initiative, and be a team player

· Certifications including MCSA and/or MCSE are a plus.

WHDH-TV is an Equal Opportunity Employer.

Jobcode: Reference SBJ-gm8jw2-35-168-110-128-42 in your application.