IT Support Specialist

Job Description

IT Support Specialist
WBAL-TV (Hearst Television) Baltimore, Maryland

Put your IT knowledge to good work by supporting an extraordinary team at WBAL Television.
Our award-winning team is recognized as Baltimore's News Leader and the first choice for the latest information. Make your efforts count towards something good for your community and your team. The IT role in television is challenging, creative and never boring. Know that your work had impact at the end of the day.

Why Hearst Television

Hearst Television is a national multimedia company with operations serving nearly three dozen US cities, reaching one out of every five US households. Hearst Television delivers local and national news, weather, information, sports and entertainment programming via every available content-delivery platform. Hearst is a company that intentionally invests in their employees, offering opportunities for technical, professional and personal growth.

Why WBAL TV
WBAL is a multi-platform local media leader, Baltimore's NBC Affiliate, and has been on the air over 70 years.
Our passionate team members serve our viewers and clients with world-class content and advertising solutions seen by thousands of consumers every day.
Our journalists produce award-winning content that helps consumers make sense of their community.
Our sales team delivers strategic advertising solutions to help local businesses fulfill their dreams.
Our engineering team enjoys world-class technology and understands how it supports our overall mission to inform, entertain, and support our local communities. The WBAL team also cares deeply about their friends and neighbors. Every year their collective work raises thousands of dollars and awareness for local charitable causes. As part of the global Hearst team, based in Baltimore, Maryland, our resources to serve our viewers, clients and employees are best-in-class.

What you'll do
Responsibilities will include providing user and system support across all departments and platforms. Assist with troubleshooting and solving hardware, software and network issues. Provide support for numerous platforms, products and services such as: user management, including Active Directory and Service Now; security, including MFA, virus scan and Crowd Strike; business productivity such as O365; backups including Rubrik; PC/IP/LAN/WAN management such as SCCM; virtual environments including V-Sphere; remote access including VPN and Bomgar; various OS and mobile platforms including MDM. Manage hardware inventory, replacement cycle and deployment of hardware. Remote support for the Hearst Television Washington, DC News Bureau, with occasional site visits. Collaborate with other IT and Engineering professionals at other Hearst Television locations across the country.

A thorough knowledge, understanding, and familiarity of the essential job functions must be the primary goal within the first 90 – 180 days. An ongoing effort to gain a holistic overview of broadcast and IT systems, operations, and workflow is essential. May be required to be on-call outside normal business hours.

What you'll need
Candidates should be customer service focused, maintain a positive attitude with excellent communication skills and a respectful and thoughtful approach.

Should possess good technical and analytical problem-solving skills, be able to work under pressure in a fast-paced environment with constant deadlines while adhering to corporate standards, policies and procedures.

Real-world experience, educational credentials and/or related military experience will be considered.

Jobcode: Reference SBJ-r11m3y-18-117-196-217-42 in your application.