Full Time Job

IT Support Specialist

WBAL

Baltimore, MD 09-27-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
WBAL-TV is looking for an IT Specialist to join our station. This position is responsible for overseeing the IT operations at our station and website. The IT Specialist will perform day-to-day maintenance and carry out upkeep of computers and network infrastructure and printers and provide user support.

IT Support Specialist – Broadcast Technologist Level 1 & 2 - Primary Job Responsibilities

IT Specialists BT 1/2 should be customer service focused, with exceptional interpersonal and communication skills, with thorough knowledge of the below items.

Desktop / Laptop Support

Package Image installation

Updates – Hardware / Firmware / Operating System

Standard Naming convention & Domain join

User profile creation / customization

Wireless Connectivity & usage policies – Hearst, Hearst Guest

Wired Connectivity

Docking station support

Thunderbolt connectivity

Repair - Troubleshooting

Product role - Inventory – replenishment

Life cycle management & oversight

Mobile Device Support

IOS / Android

InTune Mobile Device Management

Company Portal

Power Apps – Health Assessment App
O365 Connectivity

Live Safe

Security

Windows Updates – SCCM

Critical System Updates

HPIA – HP Image Assistant

Symantec Endpoint Protection / Cylance

Systems

Quest Active Roles

Active Directory Computer & User Management

Password resets

Group memberships

MFA – Multi Factor Authentication

Support

Bomgar

Remote Desktop Connection

Service Now functions and Service Catalog – ITIL Worker Interface / End User Interface

PDQ Inventory / Deploy

Remote

VPN East / West

Publicly facing systems – Oasis

Software
O365
One Drive

Share Point

ENPS & Bit Central Plug Ins

ENPS Mobile – iPad Support

Adobe Creative Cloud – Application access and installation

Wide Orbit

Wide Orbit Media Sales

General

Network topology, connectivity, and segmentation

vLAN understanding and IP Management

Wireless Connectivity & usage policies – Hearst, Hearst Guest

Security Management – Cylance, SEP, etc.

MFA & Systems Access

User On-Boarding and New User Setup in SNOW

Software Compliance & Licensing

VoIP – phone device connectivity & pass through

File Backup & Restoration

A thorough knowledge, understanding, and familiarity of the essential job functions must be the primary goal within the first 90 – 180 days. An ongoing effort to gain a holistic overview of broadcast and IT systems, operations, and workflow is essential.

Jobcode: Reference SBJ-r11m3y-3-236-51-151-42 in your application.

Company Profile
WBAL

Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving 26 media markets across 39 states reaching over 21 million U.S. television households.