Salesforce Analyst

Job Description

Job Description:

Job Title: Salesforce Analyst

A little bit about our team:

You will be joining the Salesforce Support team within Global Technology at Warner Music Group. You will report to the Salesforce Manager and be responsible for configuring and developing within Salesforce to support existing applications. You will work collaboratively with the Salesforce Team to design and deliver new solutions to various business units within WMG.

Your role:

Responsible for the administration and development of Warner Music Group's Salesforce Platform. Responsible for day-to-day management of the platform and leadership over continuous improvement initiatives.

Here you'll get to:
• Act as a business analyst supporting development and maintenance of the enterprise Salesforce Platform
• Administer and support platform dashboards, reports, data models, users
• Support new project initiatives relating to Salesforce; learn and support customizations and system integrations
• Prescribe platform solutions to address specific business process needs
• Update and maintain system knowledge base
• Ensure platform remains stable and is aligned to Salesforce best practices
• Act as platform point of contact: Respond to end-user inquiries, manage access & permissions
• Manage platform configurations, maintenance, system testing, data integrity, backups, and other related tasks
• Manage platform code-based solutions, and build new code-based solutions
• Own resolution of production issues; Identify and mitigate risks to the platform
• Manage change and enhancement requests; maintain and prioritize product backlog; identify customizations appropriately
• Support data flows aligned to the enterprise data strategy, lead data import and cleanup activities

About you:
• 2+ years as a Salesforce administrator or developer
• Related experience & familiarity with Salesforce Lightning: Sales Cloud, Service Cloud, App Builder
• Proficiency in Apex, Apex Web Services and Apex Callouts preferred
• Proficiency in JavaScript
• Experience in writing/debugging code-based solutions in Salesforce
• Experience in implementing AppExchange or other third party solutions.
• Salesforce Credentials (relevant to Administrators, Developers, App Builders)
• Bachelor's Degree in Business, Information Technology, or related field
• Strong communication and documentation skills
• Experience in supporting end users

We'd love it if you also had:
• Salesforce Admin, Sales Cloud, or PD1 Certifications
• Experience working in the Music Industry or related fields

As a member of the Global Technology, you would have the unique opportunity to help support all of the exciting business units mentioned above. We continually strive to push the envelope in innovation through technology in the music industry, looking for exciting new ways we can help our partners continue to set trends and break records.

#LI-Hybrid

Job Posting Range
$75,000 to $85,000 Annually

Job Posting Ranges are included for NYC based and 100% remote roles where talent can be located in NYC. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Jobcode: Reference SBJ-g6e018-216-73-217-10-42 in your application.