Project Manager, E-Commerce

Job Description

At Warner Music Group we're all about our people. Our global company is made up of knowledgeable, passionate, and creative individuals. Our commitment to Diversity, Equity and Inclusion fosters a culture where you can truly belong, contribute, and grow. We believe in each individual's value and encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music – at every stage of their career. We strive to set WMG apart by embracing innovation – an integral part of our company's DNA.

Consider a career at WMG and be a part of one of the most influential forces in culture today.

A little bit about our team:

Digital Operations is a cross-functional team that sits at the center of Warner Music Group within the Artist Services division. We build fan-focused and data-driven e-commerce stores, websites, and email marketing campaigns that deliver our artists' content to millions of fans around the world. We're the backbone of the marketing and e-commerce teams -- providing program and project management, production services, and full stack enterprise solutions while maintaining operational efficiency and scalability.

Why this could be your next big break:

The Project Manager, E-commerce has a unique role overseeing the development of artists' e-commerce stores as well as platform stability and enhancements. You will oversee the planning, execution, and maintenance of e-commerce campaigns that will reach millions of music fans around the world and contribute to the success of some of the best and biggest artists. You'll work with a talented and data-driven team of Product Owners, E-Commerce Merchandisers, E-Commerce Store Managers, Digital Designers, UX Designers, Developers, and CRM Managers. If you love music and technology, this job is for you.

Here you'll get to:
• You will manage webstore development, launches and schedules for artists across all labels by creating timelines, gathering requirements from stakeholders and supporting the operations team in building the stores.
• You will manage scope creep through change control, phased delivery, or other methods to ensure projects deliver on time.
• You will be responsible for writing user acceptance criteria and performing user acceptance testing for new features and software capabilities, ensuring that new development enables operational best practices and meets business requirements.
• You will provide support and documentation for technical teams and processes, including system documentation and end-user guides.
• You will create, manage and implement business requirements for both functional and nonfunctional capabilities, working directly with end-users and strategic stakeholders to achieve business needs and goals.
• You will manage projects by providing focus and tactical direction, working with cross-functional teams and driving toward key milestones to deliver new capabilities.
• You will analyze and identify solutions for operational issues and gaps, supporting and enhancing the day-to-day operational model.
• You will manage the e-commerce program's data retention/destruction policies.
• You will oversee the SSL Certificate lifecycle management.
• You will maintain and administer services such as DNS updates and web application firewall configurations.
• You will understand the user experience in each project and ensure the fan journey is seamless.

About you:
• You have 2-4 years of project management or digital marketing experience in an e-commerce environment.
• You have business analysis skills, attention to detail and a proven ability to influence and collaborate with internal teams, and 3rd party vendors.
• You have applied knowledge of Scrum and other Agile project management methodologies.
• You are competent in project management tools such as JIRA, Confluence, Gantt Charts, and flowcharts.
• You have experience with e-commerce, CMS and CRM admin interfaces, such as Magento, Shopify, Drupal, and Salesforce Marketing Cloud.
• You have the ability to execute and manage multiple projects simultaneously with tight deadlines.
• You have a keen sense of urgency and strong follow-up skills.
• You are comfortable working in a fast-paced, constantly changing atmosphere with flexible priorities and guidelines.
• You are a highly proficient communicator who is able to understand, dissect, and synthesize complex issues and requirements in a creative and entertainment-focused industry.

It would be music to our ears if you also had:
• College Degree preferred
• A passion for music and a desire to learn the business side of the music industry.

About us:

With its broad and diverse roster of new stars and legendary artists, Warner Music Group is home to a collection of the best-known record labels in the music industry including Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics and Warner Chappell Music, one of the world's leading music publishers with a catalogue of more than one million copyrights worldwide.

For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) – the pioneering WEA distribution and marketing network – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels. As well as consumer brands such as Songkick the live music app, EMP the merchandise e-tailer, and UPROXX the youth culture destination.

Love this job and want to apply?

Click the ''Apply'' link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Jobcode: Reference SBJ-gmx2kx-18-117-182-179-42 in your application.