Manager, Global Digital Accounts

Job Description

Job Title: Manager, Global Digital Accounts

Department: Global Commercial Services, WMG

Location: Los Angeles, CA or Remote (West Coast hours)

A little bit about our team:

The WMG Global Commercial Services team maximizes WMG revenue and market share, leading through best practices, platform expertise and forward thinking solutions that support our recorded music strategy.

The Dedicated Support team within the Global Commercial Services department at WMG provides global, specialized support to our labels, territories and artists. The team focuses on the platforms of YouTube, Meta, SoundCloud, and TikTok. We also advise on common requests across all platforms that have user-generated content. The team collaborates around the US and UK to deliver close to 24/7 support.

Your role:

This role is focused on supporting our Dedicated Support team. Primary responsibilities will be centered around responding to, and actioning inbound requests via our forms and team inboxes. Finally, this role will also focus on managing the data, analysis, and reporting of the team's impact.

Here you'll get to:
• Be a point of contact for labels, territories, and business units in the Americas
• You will support back-end operations for all commercial UGC platforms
• Manage and su pport weekly/monthly reports, data dashboards, and stakeholder updates
• Be a direct point of contact for our external partners and internal account management teams
• You will be a point of contact of support and escalation for our global labels, distribution partners, and digital platforms
• You will help manage the communication with other rightsholders
• Create, manage, and distribute Dedicated Support newsletters and other departmental company wide communications
• Be an integral part of managing and responding across team inboxes
• Manage Emerging Talent Associates

About you:
• You have a 1-3 years experience with digital music or digital rights management
• You have excellent organizational skills
• You are comfortable with data organization and analysis
• You are passionate to help people, especially artists and label partners.
• You enjoy using social networks and have a baseline knowledge of what happens behind the scenes.
• You have excellent communication skills and have experience walking someone through unfamiliar tasks.
• You have the ability to learn quickly, think on your feet and work independently

We'd love it if you also had:
• Music business degree preferred
• YouTube Music Rights certification or equivalent certificate in music rights management
• You are conversational in multiple languages

About us:
As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide.

#LI-Onsite or #LI-Remote

Salary Range
$55,000 to $65,000 Annually

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Links to relevant documents:

2024 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work - English.pdf

Right to Work - Spanish.pdf

Jobcode: Reference SBJ-gp3380-3-17-150-89-42 in your application.