Full Time Job

Sr. Manager, Community Engagement

Warner Media

Burbank, CA 08-19-2021
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  • Paid
  • Full Time
Job Description
The Job

DC is looking for a Senior Manager, Community Engagement to serve as the voice of the fan community across all DC channels and related forums. This role will act as the conduit between DC's Digital Team internal stakeholders and our external subscriber and global fan communities. They will ensure that DC fans are engaged, feel heard, and empowered with the information, access, tools, and opportunities to spread their fandom across the DC Digital ecosystem (DC COMMUNITY, DC UNIVERSE INFINITE, DCComics.com) and third-party community platforms (Reddit, Discord, etc.)
Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a 'people person' with great customer service skills and the ability to moderate online and offline conversations with our community…and do so with integrity, honesty, humility, fairness, and inclusivity.

The Daily
• Partner with Content, Programming and Social Media leads to set and implement fan activations and communication campaigns to align with marketing strategies
• Provide engaging text, image, and video content for communities
• Drive internal and external community strategies, covering our DC ecosystem (DC Community, DCcomics.com, DC UNIVERSE INFINITE) and third party partners (Reddit, Discord, etc.)
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback, reviews, and general sentiment
• Provide actionable recommendations to brand based on community feedback
• Organize and participate in events (online and offline) to build community, boost community's content creation & engagement, and grow CRM opt-ins & registrations
• Coordinate with Marketing, Sales, Editorial & PR teams to ensure brand consistency in messaging and upcoming launches
• Advocate on behalf of Community; most loyal fans should receive early and/or exclusive access and information as value-add
• Build relationships with customers, potential customers, most influential fans and creators
• Stay up to date with digital technology trends and innovative community rewards programs

The Essentials
• Proven work experience as a community manager
• Proven track record of maintaining positive digital spaces
• Experience managing team of moderators
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. retention, sentiment, repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Passionate about joyful communities that facilitate meaningful connections
• History of navigating public relations for large brands is a plus
• Must be a huge fan of DC Comics and possess deep pop culture knowledge
• BA required in Marketing, Communications, Psychology/Sociology, or a related field
• Communications skills
• Public Speaking
• Project Management
• Behavior moderation
• Positive community building
• Empathy, tact, trust-building

Jobcode: Reference SBJ-gm1573-3-235-175-15-42 in your application.