Full Time Job

Sr. AR Resolution Analyst

Warner Media

Atlanta, GA 09-18-2021
  • Paid
  • Full Time
Job Description

The Job

This position exists to support the O2C workstream of Warner Media's Subscription & other account receivable balances. This person will have overall responsibility for analyzing customer accounts, providing solutions for billing discrepancies, minimizing delays in the collection process, and improving working capital.

The Daily
• Resolve discrepancies efficiently through extensive knowledge of the Order to Cash (O2C) business process, reconciling customer accounts, systems and problem-solving skillset that allows for timely research and informed decision making.
• Collaborate with all business partners in the Order to Cash (O2C) cycle, this includes sales executives, system support groups (IT), O2C billing, accounting and finance and customer executives involved in identifying and clarifying discrepancies identified through reconciliation of accounts.
• Identify, develop and implement process improvements to help with our efforts to reduce DSO and improve working capital.

Quantitative Measurements for Order to Cash Credit and Collections team:

Subscription and Other Revenue ~$14B
• Identify, research, analyze customer contracts/accounts and resolve billing discrepancies by understanding the billing systems, processes and workflows utilized to produce invoices.
• Provide direction on how to meet special client billing needs and determine when an invoice/contract adjustment is necessary to meet those needs
• Identify recurring issues and implement new processes where necessary to improve collections and minimize discrepancies.
• Partner with Customer Accounts Payable and Customer contacts as well as Sales/Sales Ops/Acct. Services to review analysis, billing disputes and provide resolution to facilitate the collection process
• Conduct meetings with the business partners to review billing issues.
• Conducts regular follow-up on issues until a resolution is determined and ensures the responsible party takes action
• Escalate difficult collection issues to the Manager
• Ensure that recommended billing solutions for our customers are financially compliant
• Develop and maintain exceptional relationships with all members in the OTC cycle
• Build and maintain relationships with our internal customers as well as our customers
• Develop and maintain exceptional relationships with all members in the OTC cycle
• Build and maintain relationships with our internal customers as well as our customers.

The Essentials
• Possess a complete understanding of the O2C process and how the SR AR Analyst role is integral to Working Capital. This position also requires a thorough working knowledge of Warner Media's different revenue streams.
• Experience in the Media Industry and/or Media Sales is preferred
• A working knowledge of Microsoft Office products (Outlook, Word, Powerpoint)
• Proven track record in meeting deadlines;
• Problem solving skills and experience in reconciling accounts
• Ability to manage and prioritize multiple tasks to meet department and company goals
• Strong business acumen, high personal integrity, strong analytical and strategic thinking skills
• High emphasis on teamwork, collaboration, and going above and beyond expectations
• Excellent follow-up skills
• Self-motivated – Motivation to routinely research billing disputes to identify the underlying issues and recommend corrective action

Nice haves
• Experience in Peoplesoft Financials and ERP equivalent is preferred but not required
• Should have a complete understanding of the OTC process and how billing issues can impact any part of this cycle
• Presentation skills: include oral and written communication skills to clearly articulate key information to varying levels of business partners.
• Ability to take a large amount of data and summarize it into key takeways for the AR Resolution Manager
• Ability to create solutions to billing and/or process issues
• Ability to work effectively across all departments in the OTC cycle as well as external clients
• Demonstrated written and verbal communication skills
• Bachelor's degree in Accounting or Finance or related field is preferred

Jobcode: Reference SBJ-gwn5oj-3-80-3-192-42 in your application.