Full Time Job

Senior Manager Application Technology

Warner Media

Burbank, CA 09-21-2021
 
  • Paid
  • Full Time
  • Executive (10+ years) Experience
Job Description
The Sr. Manager, Studio Applications Technology position is responsible for delivering application technical leadership, support, and new application development and functionality to the WB Studio Facilities business unit.

This role is a technically hands on leadership role, providing database, server, application, software and interface development, administration, and support for all applications within the WB Studio Facility portfolio. Additionally, respond in off-hours to lead resolution of critical system incidents and outages.

The role achieves goals by direct management of project management resources, vendors, and all types of external technology resources; and by collaborating with other supporting WB Technology shared resources and business unit resources.

This role also responsible to mentor and train other technical support personnel, employees and contracted.

JOB RESPONSIBILITIES:

% OF TIME

Responsible to understand business processes and effectively apply them to appropriate application and technical solution.

20%

Responsible to design, develop, and deliver new applications, interfaces, and reporting capabilities

30%

Responsible to provide expert level, second tier, technical support to the entire Studio portfolio of applications and supporting technologies

10%

Responsible to manage and approve application upgrades, patches, and fixes

10%

Responsible to ensure change management processes successful for all application and process changes

10%

Responsible to lead small teams of project managers, technical resources, vendors, and business experts to successfully achieve technical solutions.

20%

TOTAL 100%

who assignS work to this position? (LIST titles)
• VP WarnerMedia Technology & Operations, Monetization & Workplace Technology
• Director, Business Tech & Workplace Solutions

TYPES OF DECISIONS MADE BY THIS POSITION? (Describe ability to exercise discretion):
• Technical Resolution – able to decide on appropriate actions necessary to restore application services
• Technical Build – able to develop technical solutions and approve deployment thereof, i.e. within change management protocol.
• Change Management – able to develop, approve, and manage change management process for application changes
• Able to delivery performance reviews for direct reports
• Able to give work assignments to others

TYPES OF DECISIONS THAT MUST BE APPROVED BY SUPERIOR:
• Department policies and standards
• System access
• Supplemental resources
• Project scope and priority changes
• Top executive communication distributions
• Funding Requests (Projects, Resources, Training, etc.)
• Procurement and T&E

SUPERVISORY RESPONSIBILITIES: Indicate Yes (Y), No (N), Or Recommends (R)

Supervises other employees? ( Y )
• Title: Application Engineer # of Employees: 1
• Title: Sr. Program Manager # of Employees: 1
• Title:
On/Off Shore App Developers # of Employees: 5

Makes employment decisions? ( N ) Provides Input
• Hire: N
• Performance: Y
• Compensation: N
• Discipline: Y

If another position must approve employment decisions, please indicate title:
• Director, Business Tech & Workplace Solutions
• VP WarnerMedia Technology & Operations, Monetization & Workplace Technology

JOB QUALIFICATION STANDARDS

Work Experience
• 10+ years of experience in applications support of a large and diverse portfolio
• 8+ years of experience providing technical leadership and partnership to business leadership
• 7+ years of experience in software development, e.g. Agile, Node.js, SQL, XML
• 5+ years of experience in complex systems integrations to financial and other systems
• 5+ years of experience managing solution delivery across a large organization
• 5+ years of technical team supervisory experience in a large shared resource organization

Education, Professional Training, Technical Training or Certification
• Computer Science or other technical Bachelor's Degree or equivalent experience required

Knowledge/Skills
• Consults on business systems technology and processes to achieve collective understanding among colleagues and establish improvement objectives that align with department strategies
• Lead the execution of business system technology and process improvement objectives.
• Contribute to continued process improvement by defining and tracking key performance indicators.
• Establish and maintain configuration and version management processes for production and test business systems
• Perform sophisticated technical and process analysis to uncover and resolve system and process issues; as well identify improvement opportunities.
• Extensive experience in administration of Cloud Environments, Windows Server, Virtualization technologies
• Accountable to delivery timelines and service level performance
• Leader of small team of technical contributors (internal, external, or combination thereof), providing work direction, guidance, and coaching.
• Provides technical leadership to project managers / teams.
• Performs technical assessments on process, teams, systems and delivers summary information to management
• May perform personnel assessments and provide feedback or perform annual personnel reviews
• Leads the execution of a project or project elements related to their area of expertise
• Accountable to project timelines and budget expectations
• Establishes productive networks with internal and external business partners, customers, process experts, technology experts and vendor community
• Manages business partner and management expectations
• Oversees training and education opportunities on process and technology for change management
• Prepares, and/or directs preparation of, regular and ad-hoc reports on process or technology performance for end user and/or management
• Maintains understanding of changing business needs for the areas supported and the subsequent impact on process or technology
• Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills
• Self-starter with the ability and desire to dig into complex problems
• Expert Jira knowledge
Other Requirements
• Manage cloud environments (AWS, Azure), Windows Servers, Virtualized Windows environments
• Architect systems and advice on critical systems design decisions
• Identify new and emerging technologies and solutions that can benefit the company
• Architect product systems that help achieve business goals
• Hold clear vision and be able to implement how our product should look and function
• Document and maintain software functionality and work with service providers to maintain up-to-date documentation
• Actively drive whole projects forward after it is approved
• Determine approaches to our tech processes and tools
• Act as mentor and role model and provide direction for less experienced team members/service providers
• Support a live product in a rapidly shifting technical environment
• Understands process and technology related dependencies and issues, and factors them into decisions and recommendations
• Works independently within process or technical area, applying in-depth knowledge of multiple technologies as appr

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Jobcode: Reference SBJ-d55n10-3-236-239-91-42 in your application.