Sales Associate Lead

Job Description

Sales Associate Lead (Harry Potter Flagship)

WarnerMedia showcases some of the most iconic and cherished entertainment, news and sports brands in the world, but we are much more than that. WarnerMedia is truly where art meets science. Our combination of cutting-edge technology and an unrivaled commitment to groundbreaking storytelling builds a sense of community and meaningful connection that is shaping the future of media. We create rewarding opportunities across our entire family of brands, while championing a spirit of inclusion, innovation, self-development and support. Join WarnerMedia as we think big, live true and make the stories that move the world.

Company Overview

Warner Bros. Discover is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

WarnerMedia, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

The Job

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Flagship Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World. 

We are seeking a Lead role for the Flagship Retail NY location. This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to support the store management team in segments of the business while inspiring and leading a team of brand specialists

The Daily
• Maximize customer and fan engagement by delivering a world class service proposition
• Inspire high-performing teams within an ever-changing retail landscape
• Promote premium brand awareness through product training and knowledge
• Create strategies to increase customer engagement and profitability
• Actively foster a customer obsessed culture with team members
• Generate energy and execute with excellence on all brand priorities

The Essentials
• Minimum 3-5 years' experience in premium retail (retail management preferred)
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Exhibited proficiency for business acumen with exceptional customer service experience
• Ability to communicate clearly and effectively with a positive attitude
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
• Proficiency with Word, Excel, PowerPoint
*Note: This position is required to work in person at one of our locations in the United States. WarnerMedia requires anyone working in our workplaces in the US to be vaccinated against COVID-19. Exemptions to this vaccine requirement are available to those entitled to reasonable accommodations for religious or medical reasons.

Jobcode: Reference SBJ-rj926w-18-191-211-66-42 in your application.