Manager, Business Process Improvement

Job Description

WarnerMedia Technology & Operations are looking for a dedicated, enthusiastic and hands on Manager of Business Process Innovation to join the Client Relations and Supply Chain team.

The Manager will directly own and drive improvement projects, working closely with local WMTO and other WM stakeholders to identify, support and execute on workflow and systems improvement initiatives benefitting WM key priorities. This role is responsible for capturing improvement/analytical requests, creating project plans, tracking project tasks and communicating project status to regional management and local market stakeholders.

The Manager, Business Process Innovation will identify and tackle intrinsically hard problems for significant impact to the business and resolve issues by utilizing strong influencing and analytical skills. These projects will include the planning, execution and implementation of highly visible, sensitive and multi-faceted projects

The Daily
• Manages projects from inception to delivery creating detailed budgets and schedules, providing timely and clear status updates to key stakeholders. Manages resources for on-time and on-budget delivery. Projects include those that are directly owned and managed, as well as supporting others on the team. This will involve process and data analytics, and direct execution of other project tasks.
• Draft Business Requirements, Proposals, Functional Requirements, User Stories, Release Plans, Use Cases, Wireframes, Project Plans, Status Reports, Meeting Agendas and Meeting Minutes. Ensures that all documents are maintained updated throughout the project.
• Participates in analysis sessions with project team members and local offices and document the requirements for projects.

Communication and Stakeholder Relationship Management
• Facilitates team and client meetings effectively.
• Holds regular status meetings with project team.
• Keeps project team well informed of changes regarding the project status.
• Effectively communicates relevant project information to management.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

Knowledge/Skills
• Must have past experience in the digital media and/or broadcast operations
• Must be a ''self-starter'', action and results-oriented. This role will be remote versus others on the team.
• Exceptional customer relationship skills including the ability to discover the business requirements and recommend alternative technical and business approaches.
• Proficiency in data and process analytics are a must.
• Must be able to manage multiple projects in a fast paced environment.
• Outstanding communication skills, both written and oral.
• Excellent organizational, analytical and problem-solving skills.
• Understanding the Software Development Lifecycle (including Requirements Gathering, Analysis, Design, Implementation, Testing, Deployment and Maintenance) is required.
• Must have strong documentation skills (including writing Proposals, Functional Requirements and Use Cases).
• Proficient in Outlook, Keynote, PowerPoint, Word, and Excel.
• Creative problem-solver who works well both independently and as part of a team; able to foster and develop ideas.
• Detail oriented and able to coordinate work streams for on-time, on-budget delivery while ensuring project details are accounted for and acted upon.
• Able to work within deadlines, ensuring timely, cost-effective delivery and customer satisfaction.
• Effective meeting facilitation and presentation skills.
• Experience with analytics tools a plus.
• Familiarity with content management systems a plus.
• Familiarity with Photoshop, HTML and CSS a plus.
• Creative copywriting experience and visual design skills a plus.

The Essentials
• 5+ years project management in digital media and/or broadcast operations
• 5+ years of demonstrated involvement with process/workflow analysis and improvement

The Desirable
• Bachelor's Degree preferred
• ScrumMaster Certified or equivalent experience desired
• Six Sigma knowledge beneficial

Jobcode: Reference SBJ-gkeee0-18-220-16-184-42 in your application.