IT Support Specialist

Job Description

The Job

The role is responsible for a wide variety of support and activities. These include providing support for end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions. In addition, the technician acts as a subject matter expert on enterprise technologies.

The Daily

Responsible for providing support to users and executives

Includes
• Software and system fault diagnosis, analysis and fix
• Taking responsibility for stock used and following the correct procedures regarding CMDB stock management
• Use of Service Now ticketing system
• Building new machines within the time scales provided by the Team Lead, provisioning devices
• Installing additional applications on the new equipment
• Proactively keeping customers updated
• Working alongside management and engineering teams on planning project work
• Meeting room/AV support
• Telephony support

Desktop Support
• Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware
• Installs, configures and deploys desktop hardware and software, including virtual environments
• Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and workplace support services
• Troubleshoots desktop software and hardware failures and identifies related network problems
• Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products
• Provides on-call support as required
• Provides physical onsite ''smart hands'' support to infrastructure teams for maintenance tasks or incident support
• Provides executive support
• Provides support to AV and VC equipment in meeting rooms and spaces
• Proactive meeting room checks
• Meeting room ''how to''support

The Essentials

Education:
• Bachelor's degree in Information Technology or related field, or equivalent work experience

Professional/ Technical Training, Licenses or Certifications:
• Preferred:
• A+ certification
• ITIL V3 Foundation
• MCSE
• Apple Certified Mac Technician (ACMT)

Experience:
• Significant experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
• Experience training, mentoring or supervising junior staff members

Specialized Knowledge:
• Microsoft Office Suite 365
• Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other workplace technology
• Extensive experience related to problem resolution
• Ability to analyze existing operations to improve and grow the Client Technologies operating environment

Jobcode: Reference SBJ-g63qo9-3-145-2-184-42 in your application.