WarnerMedia seeks a CMDB Analyst for the IT Svc Mgmt Ops Svcs department. This is a position on the Service Management Platform team responsible for maintaining the WarnerMedia CMDB within ServiceNow.
The CMDB Analyst should have a strong background with ServiceNow and the ServiceNow CMDB. The CMDB Analyst will provide process recommendations, governance for the CMDB, and help automate the Configuration Management process in the enterprise.
• Performing operational activities as defined by Configuration Management policies and procedures
• Fulfilling service requests and incidents as assigned
• Engaging with strategic projects to ensure the CMDB can deliver required functionality within project time frames
• Collecting and reporting on metrics as required
• Identifying and reporting on CMDB noncompliance situations
• Performing CMDB audits as directed
• Identifying service improvement opportunities
• Import and configure transform maps as required
• Bachelor's Degree (preferably in a technology centric field) or the equivalent work experience
• 1-2 years working in Systems/Architecture
• 2+ years working with ServiceNow, ServiceNow CMDB, Import Sets and Transform Maps
Jobcode: Reference SBJ-g67q49-3-80-3-192-42 in your application.