The Broadcast & IT Support (BIT) Engineer will use a wide range of necessary technical skills to perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in our broadcast facilities in a fast-paced production environment.
In-house production support of live and recorded programming requires a thorough systems knowledge of broadcast IT infrastructure which includes:
Technical spaces (control rooms, terminal gear/equipment/central apparatus/distribution riser rooms and data centers) Associated production systems (A/V and data routing, signal processing, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation, server based playback and transmission systems, etc.).
A strong baseline IT and data networking knowledge is also necessary to work in an increasingly IP and IT centric broadcast/multimedia infrastructure. Turner BEST teams operate within an ITSM Service Management framework, supported by common processes around planning and managing changes.
Adherence to our standard ITSM processes to minimize impact and deliver value to our customers is required, including documenting issues/requests and escalating as needed for problem management and resolution via our in-house service management system(s).
While primarily providing facility-based support, there may be occasions requiring support of outside productions/events or to provide technical support to upgrade outside broadcast facilities. Any maintenance of Electronic Newsgathering (ENG) crew gear will be a shared responsibility with the field engineering team.
Our Engineers collaborate with team members, clients and other support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers in our production environments. We expect our BIT Engineers to build good relationships among our client base and to provide excellent customer service.
• Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level.
• Demonstrated knowledge of computer desktop hardware/applications and data networking.
• Demonstrated experience with television or multimedia production workflows.
• Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.); strong IP knowledge.
• Maintenance knowledge of broadcast equipment and programs.
• Ability to work all shifts associated with 24x7x365 production environments.
• Must be willing to be on call for coverage of critical technical systems.
• Ability to perform varied tasks, document systems and processes, adapt to changing priorities, and the ability to solve complex technical problems independently are essential to be successful in this position.
• Must be able to meet the physical requirements of the role: bend, squat, crawl, climb, sit, stand, walk, push/pull, kneel, handle objects (manual dexterity), reach above shoulder level, use finger movements.
• Must be able to meet the intellectual requirements of the role: read/comprehend, write, perform calculations, communicate orally.
• Must be able to meet the environmental requirements of the role: is exposed to excessive noise, is around moving machinery, is exposed to marked changed in temperature and/or humidity, is exposed to dust, fumes, gases, radiation, microwave, drives motorized equipment, works in confined quarters.
• Capable of carrying/lifting 50 lbs. and climbing ladders for equipment and cable installation assignments.
Jobcode: Reference SBJ-rzy9mn-54-174-225-82-42 in your application.