Technical Support Analyst

Job Description

The Monetization & Portfolio Management (MPM) team within Warner Bros Discovery Technology Operations is looking for a Technical Support Analyst to lead and support multiple initiatives with our Worldwide Theatrical Worldwide Theatrical Marketing & Distribution division business partners.

The Technical Support Analyst , will be responsible for supporting key applications and implement technology projects through a combination of project management, business analysis, solutions development and coordination with other teams. The individual will identify business needs and opportunities and provide solutions that address the business' goals.

Your Role Accountabilities…
• Act as point of contact for technical support of sales, distribution and marketing solutions for International Theatrical business teams. Resolve application issues that are raised: troubleshooting, escalating, and communicating on behalf of the business users with relevant support members until issues are resolved.
• Analyse and document business processes and underlying systems/applications, identify and analyse business needs, and develop strategies to improve efficiency and productivity through technology.
• Collaborate with business process owners and business leadership to plan, develop, and implement technology solutions.
• Advocate for the business: proactively research, recommend and develop solutions that improve the business processes of the division. Seek out opportunities to leverage emerging technologies to the benefit of the business.
• Represent Monetisation & Portfolio Management in company-wide, technology-wide, or department-wide initiatives.
• Providing Key Deliverables:
• Business Requirements Documents/User Stories
• Application Operation Documents
• Process Documentation and Workflows (Current and Future State)
• Functional Design Documents
• Presentations to Technology and Business stakeholders
• Test Plans/Test Scripts
• Status Reports
• Risk & Issue Logs

Qualifications & Experience…
• Proven record of identifying, investigating and resolving application issues for critical business processes
• Experience planning, facilitating, eliciting, documenting, and managing business, functional and technical requirements
• Experience in project management – planning, co-ordinating, reporting and executing.
• Ability to manage multiple, concurrent projects, activities, and tasks under time constraints.
• Actively communicating status, changes in scope, and schedule to all parties concerned.
• Being Point-of-Contact for all stakeholders and acting as clearing house for questions and concerns.
• Technical knowledge, skills and experience in the following areas:
• Providing solutions using Office 365 tools (Excel, SharePoint, Flow, Teams etc.)
• Project Management tools (Jira, Monday.com, or similar)
• MS-SQL, Tableau, Salesforce or SAP is nice to have.
• AWS / Cloud Technologies, Business Objects, Excel Macros, VBA and Python is desirable.
• Oracle-SQL is critical to the role.
• Strong critical / analytical thinking and problem-solving skills
• Strong verbal and written communication skills
• Must be a self-starter
• Must demonstrate resiliency when met with challenges or setbacks
• High energy level, adaptive and a strong team player with a good work ethic
• Previous experience working in Media & Entertainment industry with Theatrical distribution exposure would be desirable.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-gwox7p-3-142-196-27-42 in your application.