Full Time Job

Supervisor, Longform Content Servicing

Warner Bros. Discovery

Mexico City, Mexico 06-28-2024
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, ''the stuff dreams are made of,'' we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job
The Longform Content Servicing Supervisor has in charge the team that set processes and manage all deadlines for processing content from the reception of masters to the versioning readiness.

The Daily – Major Activities
• Provide results that are both cost efficient and reliable. In order to achieve this, the incumbent has to periodically re-evaluate amount of coordinators per task, and suggest changing processes, have reliable metrics in order to asses efficiency and reliability clearly and lead the coordinator through all these continuous changes in a firm and empathic way. 25%
• Manage the team that set workflow and process required for a given material across different areas. From content received up to media preparation finished based on parameters already given by the strategy teams.10%
• Manage the team that creates and manage work orders across systems for all operations areas, setting timelines for media preparation (QC, Edition, Dubbing, etc)10%
• Oversees the team that keeps track of content assigned (rejections, replacements, missing content) 15%
• Works closely to Programming and Strategy teams in order to archive the business strategy plan, giving proper feedback about operation processes. 25%
• Ensures Content servicing coordinators fills properly all data entry of technical and operative information across media assets management systems. Creates and follows reports in order to guarantee the proper airing of content. 15%

The Essentials
• 3+ years of experience in Media operations.
• Experience in negotiation and tracking.
• Supervisor experience
• Bachelor's Degree or equivalent experience in - Television Studio Operation or Television Studio Production and Direction College Degree, Audio Visual Design College or Bachelor's Degree, Graphic Design College or Bachelor's Degree, Engineering Bachelor's Degree
• Fluent in English speaking, writing, reading. Advanced level or higher

The Nice to Haves
• Experience in Working in a multinational corporation
• Experience in other roles in broadcast (playout, transmission, graphics, postproduction, content management)
• Experience in other roles such as Programming or roles that implies working with vendors/ distributors.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at

Jobcode: Reference SBJ-gx0zwj-3-92-91-54-42 in your application.