Staff Technical Program Manager

Job Description

Staff Technical Program Manager (Observability)

Meet Our Team: Software engineering teams in WBD's Direct-to-consumer (DTC) division build and deliver applications and services powering the customer experience of products such as MAX, which run on connected TVs, set-top boxes, smartphones, tablets, consoles, PCs, and other streaming devices.

DTC's Observability teams are responsible for unifying operationally relevant data within WBD's technical ecosystem - distilling it into navigable, understandable, and actionable insights for our colleagues in the broader WBD Engineering community. We design the systems which ingest, process, retain, measure, analyze, and visualize the clues in hundreds of terabytes of event logs, metrics, distributed traces, and catalog data every single day. We provide solutions to help more effectively operate our streaming products and services at scale.

Roles & Responsibilities:
• Scope & Complexity: You drive projects across more than one team, you have experience managing dependencies and stakeholders from external teams. You're able to take an ambiguous problem statement related to your subject-matter area to drive project deliverables over multiple iterations to achieve the right outcome.
• Decision Making: You are able to act as a representative for your area autonomously. Your decisions are right, far more often than not. You play a leadership role in your team: they look to you for advice on technical and business issues.
• Execution: You get a lot done and you make others around you more productive. You have a companywide view of how your programs or projects impact the bottom line and you constantly think about how to improve our ability to deliver large projects.
• Cross-functional Collaboration: Facilitate seamless communication and collaboration between the Product team and other engineering teams and stakeholders.
• Operations: You apply processes and standards thoughtfully with bias towards automation, identifying the right amount of process and structure to achieve the correct outcome with the least overhead.
• Influence: You play a leadership role in your team: they look to you for advice on the product direction, technical designs, and operations.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, team members, and external partners. Act as a trusted advisor to the engineering team and provide guidance on operational matters.
• Communication: Your written and verbal communication skills are exemplary, concise and to the point, making you the initial point of contact for business and technical stakeholders. You are the point of contact for data related to your product, services, and features

Required Experiences and Skills:
• B.S. in Computer Science or a related technical discipline, or equivalent experience.
• 10+ years of software engineering, systems engineering, hardware engineering, or technical product/program management experience.
• Experience delivering tech programs or products from inception to delivery.
• Able to project org-wide influence without authority to instill a culture of ownership, rigor, and accountability.
• Highly adaptable to changing business nee and able to drive change across multiple disciplines within the engineering and operations world.
• Ability to focus both strategically and tactically to achieve business goals, including the use of data to drive improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior stakeholders
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.

Preferred Experiences and Skills:
• Knowledge of Agile or other product management methodologies, including tools such as JIRA, Confluence, Smart Sheets etc...
• Familiarity with technologies in our stack, including ElasticSearch/OpenSearch, Prometheus, Kafka, Kinesis, Flink, Timestream, Lambda, and Kubernetes running on public clouds such as AWS and built using IAC tools such as Terraform.
• Experience with commercial and open-source technologies in the log management, distributed tracing, and analytics domains, such as LogStash, Splunk, Zipkin, New Relic, OpenTelemetry, etc.

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-r0jnbj-3-148-250-255-42 in your application.