Sr BIT Engineer

Job Description

Your New Role...

The Senior Broadcast & IT Support Engineer possesses expert-level knowledge necessary to perform maintenance, installation, and occasional board and/or component level repair of broadcast and IT equipment in both studio and outside broadcast facilities in a fast-paced production environment, in addition to acting as a lead and mentor to other engineers.

In-house production support of live and recorded programming requires a thorough systems knowledge of broadcast IT infrastructure which includes:

1) Technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centers) and

2) Associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems, etc.)

A strong baseline IT and data networking knowledge is also necessary to work in an increasingly IP and IT centric broadcast/multimedia infrastructure.

Collaboration with team members, clients and other support groups is required to troubleshoot and resolve issues with broadcast/multimedia production systems and computers in our production environments.

This position will primarily provide facility-based support. However, there may be occasions requiring support of outside productions/events or to provide technical support to upgrade outside broadcast facilities. Any maintenance of Electronic Newsgathering (ENG) crew gear will be a shared responsibility with the field engineering team.

Turner BEST teams operate within an ITSM Service Management framework, supported by common processes around planning and managing changes. Adherence to our standard ITSM processes to minimize impact and deliver value to our customers is required. This includes documenting issues/requests and escalating as needed for problem management and resolution via our in-house service management system(s).

Senior Engineers must have demonstrated competency in a wide variety of technology and business contexts, and are the organization's most versatile, deployable resources. Demonstrated expertise in analyzing and solving complex technical problems and being able work independently and autonomously in a team-based environment is a must. Ability to manage workload and work flow for a group of peers with assistance from management as required is essential.

A willingness to perform varied tasks, adapt to changing priorities, and the ability to solve complex technical problems independently are essential to be successful in this position. We expect our BIT engineers to build good relationships amongst our client base and to provide excellent customer service. Good communication skills (verbal, written) are required.

Shift work on a rotating schedule may be necessary to meet the needs of our customers.

Your Role Accountabilities...
• Support and maintain an active production facility. Repair, calibration and installation of audio & video broadcast/IT equipment. This includes equipment within the production facilities such as control rooms and studios (cameras, switchers, audio mixers, multi-viewers, intercom system, monitors, graphic equipment, server/playback, etc.) and related supporting infrastructure in TGR/data center and master control areas, transmission sites and throughout any broadcast infrastructure plants supported by the team (A/V routers, data routers, RF/fiber transmission, tally, signal processing gear, CATV system, etc.). Depending on your location, maintenance/repair of ENG crew gear (field cameras, mixers, microphones, lights, etc.) may be required.
• Lead and perform technology design, installation, and integration projects with complex, leading-edge technology in an increasingly broadcast IT/IP-centric environment. This includes broadcast and server-based systems, data networking (e.g., routers, switches), and other equipment. Work with management to coordinate adequate resources to ensure projects are executed successfully.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory. Participate in the creation or revision of quality standards, department procedures, and project plans. May assist managers by organizing and planning the work of others.
• Perform technical support for critical/on-air production systems. Ability to back-up or assist other support groups and clients for non-critical systems and IT/PC gear, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission.
• Ability to function as a technical lead on large, critical projects within the broadcast facility. Mentor other Engineers and provide project leadership, direction, and technical advice. May participate in remote assignments with engineers from across Turner. Represent the company in dynamic, multi-cultural environments and effectively interface with demanding broadcast personnel (e.g., on-air talent, producers) in a professional manner.
• Repair ENG crew gear (field cameras, mixers, microphones, lights, etc.); support upgrades of outside broadcast facilities, including ''pool'' wiring projects, and live event productions. This includes equipment transport, set-up, operation and breakdown.

Qualifications & Experiences...
• Typically six or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level
• Demonstrated experience with television or multimedia production workflows
• Demonstrated competency with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)
• Demonstrated experience working on technology and/or process design/re-engineering projects
• Must be capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments
• Must be willing to be on call for coverage of critical technical systems

DESIRABLE REQUIREMENTS:
• Willingness to learn Turner proprietary equipment and applications
• Manufacturer-provided broadcast training from companies such as Sony, Harmonic, Evertz, etc.
• Microsoft network certification
• Software programming skills (HTML, V.B., C++, etc)
• Autocad, MS Office Suite, Visio experience
• Familiarity with ITSM Service Management processes

EDUCATIONAL REQUIREMENTS:
• 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).
• Demonstrated knowledge of computer desktop hardware/applications and data networking.
• Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).

Jobcode: Reference SBJ-gkyw44-3-135-201-186-42 in your application.