Servicenow Itom Visibility Service Mapping Engineer

Job Description

The role of the ServiceNow ITOM Visibility Service Mapping Engineer will be responsible for the rollout of the Service Mapping capability within the organization. Your role will cover the initial data gathering of Service Mapping entry points, ensure adequate permissions are granted and assist in the development of custom discovery patterns to classify and relate all infrastructure components.

Responsibilities
• Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
• Work with Application SMEs to capture entry point data for key business applications.
• Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.
• Identify potential Service Mapping candidates based on horizontally discovered data.
• Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.
• Monitors discovery and service mapping results, reconciling and addressing with data owners.
• Maintain the integrity of the Service Mapping process within production and non-production environments.
• Create and maintain Service Mapping discovery schedules.
• Periodic review of operational procedures and publish new revisions when necessary.

Requirements

Candidates for this role should at least 1 year's experience Configuration Management and using ServiceNow. They should also have broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework.

Core Skills:
• ServiceNow CMDB data model (CSDM)
• ServiceNow ITOM discovery & Service Mapping
• Java Regular Expression
• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
• Ability to discuss credentials issues and troubleshoot with engineers.

Beneficial Skills:
• High availability application & infrastructure architecture
• Container computing (Docker, Kubernetes)
• Cloud architecture (AWS, Azure, GCP)
• ServiceNow discovery pattern development
• Scripting / programming

We offer
• B2B contract
• Hybrid work
• Possibility of purchasing private medical care and life insurance
• Film screenings organized by employees in the office cinema
• CSR activities: volunteering, ecological and social initiatives

Please be informed that we will consider applications only in English version.

This position is open through a 12-month frame contract. Number of hours per month depends on the number of orders.
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-g4ne41-216-73-216-71-42 in your application.