Service Management Reporting Analyst

Job Description

Your role accountabilities...
• Scheduling and coordinating monthly/quarterly performance review meeting across all Shared Service team as per the agreed schedule and frequency with the GBS Leadership for both Finance and non-Finance process
• Preparation of monthly/quarterly performance review reports in agreed format for all SLA/KPI/ BOI metrics as agreed by Shared Service Leadership including extraction of reports from system, BW or any other tools. Working proactively with Shared Services Delivery team to receive business commentary timely as part of the review with Leadership
• Tracking of all action from the meeting along with the deadlines as the outcome of the Governance meeting. Follow up with the action owner to ensure closure of actions and update in the monthly review. Work with the Service Management Sr Analyst to ensure all the reports and minutes are stored centrally and is accessible by the relevant stakeholders
• Work on bring efficiency through standardize reporting and automation along with partnership with WBD Global Reporting and IT team
• Additionally Support Shared Services Leadership with any data analytics, as required
• Act as a back for other team members

Qualifications & Experience…
• Graduate in any field with 2-3 years of related experience with basic accounting skills
• Very good English verbal and written communication skills. Analytical skills are mandatory
• Orientation to details
• Knowledge of MS Excel, PowerPoint, SharePoint
• Openness to communicate potential risks or identified issues
• Having work experience in Shared Services Centre (SSC) & Business Process Outsourcing (BPO) environment especially in Governance & Reporting function is considered as advantage.
• Basic knowledge on how BPO & SSC environment operates along with exposure to metrics and reporting for Finance/Non-Finance processes
• High-level understanding of finance and non-finance processes
• Basic knowledge of SAP (System Applications and Products) and Ariba is considered an advantage

What's in it for you?
• Contract of employment
• Hybrid work model, flexible working hours
• Free access to player.pl and HBO Max
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives
• training & development: sharing the cost of English lessons, Employee Resource Groups, e-learning platform, sharing sessions with experts, periodic movie shows in the office cinema room
• CSR activities: volunteering, eco & social initiatives
• Casual dress code
• Parking space available for booking

#LI-Hybrid

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-rnn815-18-188-96-1-42 in your application.