Senior Otc Collections Analyst

Job Description

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The Senior Collections Analyst will focus on cash collections in a high transactional volume, positive team oriented environment, with multiple revenue streams all while ensuring compliance with corporate collection and credit policies. This position is responsible for initiating contact to customers with delinquent balances, in an attempt to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reason(s) for overdue payment, reviewing terms of the sale, service and/or contract with customer. The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis. The candidate will provide meaningful insights and resolutions relative to receivable issues. Additionally, the candidate should understand the financial systems that support
collections and contribute to the design and testing of systems and processes enhancements and performance. The Senior Collections Analyst will be critical in cultivating an environment that supports and reflects the WBD.
What's in it for you...
• Contract of employment
• Hybrid work
• Benefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Program
• Free access to the HBO Max platform
• Work-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings organized by employees in the office cinema
• Training and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club - the opportunity to develop your interests in thematic employee groups, online meetings with experts
• CSR activities: volunteering, ecological and social initiatives
• Access to parking spaces
Your Role Accountabilities...
• Proactively manage overdue B2B accounts and initiate collection activities in line with corporate policies
• Enter and maintain detailed conversation notes for all customer accounts
• Communicate with customers via phone and email to resolve payment issues and disputes
• Negotiate payment plans and settlements with management approval
• Identify and resolve disputes according to company standards, respond to internal and external customer inquiries in line with agreed service level agreements, including payment allocation activities
• Perform account maintenance when necessary or instructed (refunds, credits, write offs etc.)
• Support continuous improvement of collections processes and systems using AI tools as a business support solution, contribute to process and system enhancements within Order‑to‑Cash

Qualifications & Experiences:
• Master's degree (Finance, Accounting, or related field preferred)
• 5+ years of B2B collections experience in a high‑volume environment
• English is mandatory (spoken and written)
• Strong analytical, problem‑solving, and communication skills, experience with ERP systems; SAP is a plus
• Ability to effectively operate in a fast‑paced, dynamic environment, meet tight deadlines, and deliver ad hoc reporting as required, Interest or experience in using AI / data‑driven solutions to improve operational efficiency
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-yjk2y3-216-73-216-89-42 in your application.