Senior Manager, Ops & Delivery Lead

Job Description

WBD Global Content Operations are looking for a dedicated and enthusiastic Senior Project Manager Ops & Delivery to join the Content Operations Strategy & Change Team in London on a 12-month fixed term contract.

The Content Operations Strategy and Change Team provide business analysis, business process improvement, project implementation and technology partnership to enable the Global Content Operations team.

The primary responsibility of this role is to manage allocated projects for GCO, ensuring successful planning, approval and implementation reporting to the Global Lead GCO Strategy & Change. The 2 key projects will initially be roll-out of DUPLO work order management tooling across legacy Discovery and project management support for related APAC and EMEA MAX role out as defined by the Max Project lead.

This role will coordinate subject matter experts, project teams, technical teams and senior management stakeholders including internal and 3rd party service providers and technology vendors based locally and globally, spanning multiple time zones.

In this role you will ensure that the projects are delivered on time and any escalations are reported in a timely manner. To assist with this, it will be necessary to; manage and track milestones on a project plan and record risks, issues, decisions and dependencies. You will need to build strong relationships with stakeholders across the business ensuring you understand their requirements and are able to support them where needed.

The percentages allocated below are for guidance and will vary depending on the initiative being worked on.

Strategic planning 10 %
• Collaborate with key partners to ensure successful project delivery.

Project Management 60 %
• Project Leadership and Delivery management: Support the on-going portfolio of projects helping to ensure that it is meeting the strategic direction of GCO as set by the executive management of WBD and its project sponsors. Delivery of component workstreams of globally led strategic initiatives is also a key responsibility within this role along with the oversight of financial management and responsibility of projects.
• Project Sequencing and Loading: Ensure the project sequencing process is consistent with overall strategy as well as operational and engineering needs and specifications. Advise of changes and variations due to delivery timing changes, advise and manage 3rd party expectations and needs. Advise management and stakeholders on loading and capacity of projects and advise on how new projects will fit into existing and future roadmap plans.
• Programme & Project Definition, Plan and Execution: For projects under direct management, create detailed project plans and manage the execution of the plans to a successful conclusion ensuring that the gaps between projects but still within the programs are managed and brought within the projects.

BRM/ stakeholder management 30%
• Stakeholder and Participant management. Liaison between stakeholders, operating and technology teams (including 3rd party vendors) ensuring that all parties have the information needed to be able to do their jobs, make effective and metrics-based decisions.
• Collaborate with technology strategy provisioning manager to understand wider tech roadmap and implications for project delivery.
• Collaborate with cross-functional teams to ensure project goals and objectives are met.

Jobcode: Reference SBJ-rn0b3m-18-118-155-106-42 in your application.