Senior Analyst Otc

Job Description

Your New Role…

Responsible for the day-to-day management, oversight, and escalations of Order to Cash (OTC) activities assigned within shared services for one/multiple territories in EMEA.
Primary customer account owner and retained credit management, collections, account reviews, reconciliation, and compliance. Work closely with other teams within Global Business Services (GBS) (P2P), controllership and outsourced service provider (BPO) to ensure global standards and improvements.

Your Role Accountabilities…
• Assist the overall health of the Accounts Receivable and Cash balances, including follow up on overdue invoices (with BPO) ensuring cash is collected in a timely manner and customer accounts are being reconciled
• Participate in meetings with Business Unit Finance, Sales, IT, Legal department etc. to discuss problematic accounts, contract issues, negotiate payment plans and escalate any possible delays and concerns
• Manage escalations and support resolution of customer queries/disputes
• Monitor BPO in all collection, invoicing, and reporting activities under their scope, review and provide feedback and improvements on the desktop procedure
• Participate in internal/external calls with main accounts
• Contributes to the overall cash flow forecasting process, assisting with cash flow timing information as needed and collaborating with the business unit on report-outs.
• Check Received Reports from BPO to be compliant & perform data validation
• Prepares/Reviews reporting in line with agreed reporting framework and supports with ad hoc reporting and requests for management

Qualifications & Experience…
• BA/BS and equivalent work experience, 4-6 years in Accounts Receivables field required
• Excel skills required and ability to learn /utilize various systems and applications
• Proactive, detail-oriented, exceptional organizational skills
• Working experience in a large international company
• Experienced in organize and lead meetings internally/externally
• Must be self-motivated and able to work under a deadline and handle multiple tasks
• Must be a team player with strong interpersonal skills
• Strong verbal and written English language skills
• Any other main European language can be an asset

Responsible at the Territory level for the following OTC activities to ensure healthy AR balances:
• AR Review, Maintenance;
• Clean-up of all accounts
• Work closely with BPO to monitor Collections Review and approve Dunning Process (when applicable)
• Cash forecast Write Offs
• WHT Forms collection and distribution (when applicable)
• Bad Debt Review
• Customer Account Reconciliation & Reports
• Organize & lead calls with customer/ internal departments if required
• Finance Team Support
• Advise on Renewals/New Deals Approval/Order release/Credit Limit approval
• Act as escalation point
• Ensure DTPs and procedures from BPO are being complied
• Lead resolution of incidents / queries /disputes
• Master data updates / contract validation

Additional support activities:
• Participate in projects and managed regional initiatives as required
• Support in testing for business improvements applications

Jobcode: Reference SBJ-rjy8kw-3-138-189-0-42 in your application.