Junior Network Operations Engineer

Job Description

The Role

Reporting to a Network Duty Operations Manager, every Junior Network Operations Engineer is working in close collaboration with Regular and Senior Network Engineers in monitoring and supporting WBD Global network infrastructure. The position is part of a unified technical operations team that will consist of members from multiple disciplines (Distribution Operations, Network Operations, Server/Storage Operations, Digital Platform Support Operations and Security Operations) to form a team capable of providing monitoring and support to all Discovery technical infrastructure.

Working as part of a team of Tier 2 network operations engineers in our Krakow operations center, the role is responsible for supporting WBD network infrastructure across 50 offices and production centers globally.

This position will have daytime working hours Monday through Friday although an element of flexibility and on call will be required from time to time.

Key responsibilities
• Monitoring all our production network infrastructure in real time
• Outage vetting – initiating of critical outage situations
• Implement, or assist with implementation of, changes to production network infrastructure
• Keep network infrastructure device monitoring and asset tracking systems up to date
• Coordinate escalation process to third-party network vendors in case of hardware or software failure
• Uphold professional ticket management by ensuring all ticket types are logged, work logs updated and properly resolved at time of completion

Required Qualifications
• At least 2 year of Service Desk experience in Core IT Section of Operations with proven experience on troubleshooting basic network problems
• Proven trainings on concepts described by CCNA | JNCIA-junos
• Must have the legal right to work in associated role country

Nice to Have
• Experience with Palo Alto Firewall Platform
• Experience using ServiceNow or another similar Service Management tool
• Experience using Solarwinds monitoring platform

Education

High School Graduate or University student in any Core It area of expertise (preferably Network, however it is not a must)

We offer
• Contract of employment
• Free access to player.pl and HBO Max
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives
• Training & development: sharing the cost of English lessons, Employee Resource Groups, e-learning platform, sharing sessions with experts, periodic movie shows in the office cinema room
• CSR activities: volunteering, eco & social initiatives
• Casual dress code
• Parking space available for booking

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Jobcode: Reference SBJ-gqe5y6-3-144-46-149-42 in your application.