Junior Infrastructure Operations Engineer

Job Description

The Role
The Junior Infrastructure Operations Engineer is monitoring and supporting Discovery's Global platform infrastructure. Resources supporting this role are our Tier2 behind-the-scenes operations support team
expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled engineer. Reporting directly to the IT Operations Manager and working along a team of Infrastructure Operations Engineers, the role will be responsible for the up keep, configuration, and reliable operation of infrastructure systems, and directs all aspects of an outage relating to the infrastructure and business applications, participates in the layout design and installation of new systems or modification of existing systems.
Highlights of the roles
The position is part of a unified technical operations team that will consist of members from multiple disciplines to form a team capable of providing support to all WBD technical infrastructure and where relevant you will escalate to Tier 3 engineers across the globe. This exciting role has the scope for you to learn and progress into more complex engineering roles in the GT&O teams.
Working as part of a team of Tier 2 Junior and Regular Operations Engineers and Cloud Engineers in our Krakow operations center, the role is responsible for providing support for 1st line (Tier 1) team & support of WBD's infrastructure maintenance, troubleshooting, Provisioning and Deprovisioning
across multiple technology disciplines (VDI, Windows, Linux, DNS)
The work is in Hybrid mode - 3days office / 2 days Home. The contract is in equivalent mode of
employment - at the moment team works in 8/5 but it may be a subject to change with Big Brand
Events going to 24/7

Responsibilities
• Aid in troubleshooting of critical issues detected across the company infrastructure
• Maintenance of Company infrastructure
• Participation in changes on the infrastructure layer
• Provide guidance for L1 level of support in entry level engineering cases
• Identify, adjust, and establish new monitors and metrics needs
• Creation & maintenance of Operation Procedures
• Working side by side with Infrastructure Operations Engineers in implementing automation
to day to day activities

Qualifications
• The candidate must have the right to work in Poland to participate in the recruitment
process.
• Experience using Solarwinds, Dataminer, and other monitoring systems.
• 1+ year of OS administration ( Linux or Windows)
• familiarity with Virtualization concepts (Experience with VMware Horizon is a plus)
• Experience with ITIL principles.
• Experience as L2 support agent in Service desk function is a plus
• Bachelor's degree in Information Technology, Information Systems, Computer Science or
Engineering, or related field or equivalent experience.
• Strong analytical and problem-solving skills.
• Excellent English written and verbal communication skills.
• Ability to implement new processes and procedures, ensuring staff is properly trained.
• Certifications in OS administration, Cloud or Virtualization are an asset
Please be informed that we will consider applications only in the English version.

We offer
• Contract of employment
• Free access to player.pl and HBO Max
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives
• Training & development: sharing the cost of English lessons, Employee Resource Groups, e-learning platform, sharing sessions with experts, periodic movie shows in the office cinema room
• CSR activities: volunteering, eco & social initiatives
• Casual dress code
• Parking space available for booking

Jobcode: Reference SBJ-reywe1-3-237-31-191-42 in your application.