Technology Infrastructure Operations Engineer

Job Description

Your role…

The Infrastructure Operations Engineer is responsible supporting the Sr. Infrastructure Operations Engineer with the end-to-end delivery of Voice and Data Infrastructure services, supporting the Warner Brothers Studios Leavesden production and associated business operations. This position is based at Warner Brothers Studios Leavesden and requires an onsite presence Monday to Friday.

In this position, you will work closely with the Sr. Infrastructure Operations Engineer and WBD's Technology and Operations groups to ensure that the network and telephony infrastructure needs are fully addressed, from inception to requirement gathering to delivery and ongoing support. You will also support the Sr. Infrastructure Operations Engineer in working alongside third parties and partners to ensure that work is being performed according to budgets and schedules, all while ensuring that quality and business agility needs are fully addressed.

This full-time support position requires a candidate who is confident at communicating effectively with senior management level and to a wide, diverse team, is flexible, pro-active, efficient, organized and can work using their own initiative. Additionally, the ability to juggle effectively, project manage multiple tasks and initiatives from multiple individuals and to be one step ahead is essential.

Accountabilities…
• Project coordination and delivery of network, voice and audio-visual service requests for productions, tenants and staff, ensuring timely delivery of services
• Management of on-premises comms closets, cabling and data centres
• Management of 3rd parties during project work or service outages, including root cause analysis.
• Maintain accurate asset, billing and service-related documentation.
• Deputise for Manager, Infrastructure & Operations when required

Requirements…
• Experience working within a team
• Experience of working within a managed service environment
• Experience working within a customer service focused environment
• Excellent written and verbal communication skills
• Intermediate level MS Office skills, (Outlook, Word and Excel)

Nice to have….
• Experience working in the media sector, preferably in film/television production
• Knowledge of network connectivity (LAN/WAN/WLAN) and support including troubleshooting and testing
• Experience in working within studio environments and associated financial operating models.
• Experience of storage and compute technologies (hardware & software).
• Technical project management experience
• Basic knowledge of telecom and networking hardware is beneficial

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-r1kz6v-3-145-63-136-42 in your application.