Infrastructure Operations Engineer

Job Description

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The Infrastructure Operations Engineer plays a key role in delivering Voice, Data, and end user support services across Warner Bros Discovery's diverse production environments-including core campuses, international offices, and temporary remote sites. This position involves close collaboration with the Senior Infrastructure Operations Engineer and cross-functional engagement with Technology and Operations teams to ensure smooth, end-to-end service support-from initial requirements gathering through to implementation and sustained operational delivery.
Your Role Accountabilities...
• Service Delivery - Lead the coordination and fulfilment of network, voice, and audio-visual service requests for productions, tenants, and staff, ensuring timely and efficient delivery.
• Infrastructure Management - Oversee the maintenance and organisation of on-premise communications infrastructure, including comms closets, structured cabling, and data centre environments.
• Third-Party Coordination - Manage external vendors and service providers during project execution and service outages, including facilitating root cause analysis and resolution.
• Documentation Support - Contribute to the accurate collation and maintenance of asset inventories, billing records, and service documentation.
• Operational Flexibility - Undertake additional duties as required to support infrastructure and operations continuity.

Qualifications & Experiences...
Essential
• Competence in network connectivity and support (LAN/WAN/WLAN), including troubleshooting and diagnostic testing.
• Supporting DNS, DHCP, IPAM, and remote access platforms.
• Working knowledge of end-user computing support and related services.
Desired
• Supporting firewall infrastructure (e.g., Palo Alto, Cisco ASA, Fortinet).
• Managing firewall rule sets, including source/destination IPs, ports, and protocols.
• Solid background in a managed service environment, with a focus on operational reliability.
• Proven experience in technical infrastructure support, including hardware and software.
• Strong foundation in customer service, with a commitment to responsive and effective support.
• Excellent written and verbal communication skills, suitable for both technical and non-technical audiences.
• Experience in the media sector, ideally within film or television production.
• Working knowledge of storage and compute technologies, across both hardware and software platforms.
• Exposure to project management practices is beneficial.
• Network automation and scripting for operational efficiency.
• Travel required.
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-128wv0-18-97-14-87-42 in your application.