Events and F&B Lead

Job Description

EVENTS AND FOOD & BEVERAGE LEAD

Department Name

Commercial & Retail

Location

Tokyo

Reports to

Senior Manager, EVENTS AND FOOD & BEVERAGE

Directly supervises

Yes

Date created/ revised

July 2023

Company Overview

Warner Bros. Discovery is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

Warner Bros. Studio Tour Tokyo – The Making of Harry Potter

The newest addition to the division will be Warner Bros. Studio Tour Tokyo – The Making of Harry Potter (WBSTT), an indoor attraction that will invite visitors to step into the fascinating behind-the-scenes world of Harry Potter and the Wizarding World. The Studio Tour Tokyo will offer special features to enable visitors to deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover and magical experiences to delight, the indoor attraction will invite visitors to enjoy scenes from the films first-hand and discover how the world's favorite book series was brought to life on screen.

Unlike a theme park, the Studio Tour will allow visitors to step into film sets and enjoy an exciting entertainment experience. This will be only the second tour of its kind in the world and will build on the hugely successful Warner Bros. Studio Tour London (WBSTL).

Covering over 960,000 Sq Feet Warner Bros. Studio Tour Tokyo – The Making of Harry Potter opened on June 16th, 2023.

Primary Purpose of the Job:

In consultation with Events and Food & Beverage Senior Manager, support the food operations and the events operated by third-party vendors, and support food & beverage businesses at Warner Bros. Studio Tour Tokyo (WBSTT) to maximise revenue, convert sales opportunities and position the commercial businesses as market leader in the attractions' events sector.

Essential Job Functions:

Day to Day Management
• Ensure the agreed scope of service is delivered consistently.
• Ensure the high standard of hygiene in all areas front and back of house
• To maintain good communications and working relationships with third party vendors, customers, and all staff
• To proactively seek to improve standards wherever possible.

Food
• Work in tandem with third party vendors on new offerings and services to meet the needs of our visitors.
• Discuss to maximise margins through cost management and effective pricing.
• Administer brand approvals for products and services, including regular discussions with colleagues in the Global Franchise Development team.
• Ensure all outlets are visually merchandised to the highest standard, and correct signage and POS materials are used throughout.

Financial
• Support food operations to ensure our sales targets are achieved by fully maximising all opportunities.

People
• Motivate catering partners, to achieve the highest possible levels of service and sales performance.
• Monitor all HSS policies and procedures to ensure a safe and clean environment for staff and visitors.
• Coordinate trainings for third party to be aligned with WBD guidelines.
• To take responsibility for own personal development through one-on-one coaching from line manager.

Administration
• Collate information and prepare reports ensuring accuracy.
• Ensure administrative work is accurate and up-to-date.
• Manage and authorise purchase orders in accordance with Warner Bros. policy.
• To take responsibility for own personal development through one-on-one coaching from line manager.

Selection Criteria

Relevant Previous Work Experience
• 5+ year leadership experience in a similar hospitality environment (Restaurant, hotel, tourism, leisure or heritage industry).
• Experience of having worked in an environment where high emphasis is placed on service, standards, and commercial management.

Skills Required
• Skilled collaborating with diverse group of people, including cross functional partners, site leadership, external partners and other to achieve excellent results.
• Highest levels of customer service.
• Problem solving and decision making across all areas on a daily basis.
• IT literate.
• Able to prioritize workload and manage change.
• Work as part of a team with a flexible approach.
• Native or near-native Japanese ability, basic English reading skills and conversational ability (greater proficiency if possible).

Education/Qualifications
• Educated to degree level (or equivalent qualification with extensive vocational experience).
• Full use of Microsoft Office Suite would be advantageous.

Working Pattern:
• 37.5 hours a week working shifts.
• Regular weekend and evening work required.

Jobcode: Reference SBJ-r7o4xq-3-135-190-163-42 in your application.