E-Commerce Manager

Job Description

E-Commerce Manager – Harry Potter Shop Japan

Your role accountabilities:
• The E-commerce Manager will support the Tours and retail D2C agenda by having touchpoints across numerous stakeholders within the WBD business, 3rd party fulfilment, Web marketing agencies and championing the 'Harry Potter Shop' agenda and proposition both internally and externally.
• Leading internal cross-functional working groups, you will ensure best-in-class merchandising on the site, including product setup, pricing, and working with design teams to deliver website creative on time. Work within a dynamic sales and marketing environment using a cross-divisional team approach to develop new opportunities, supporting the broader e-commerce strategic plan.
• Work with internal and external logistics and stock management teams to ensure efficient and timely replenishment in to 3rd party fulfilment company. Work with 3rd party to ensure SLA on pick, pack and despatch or orders to customers.
• Hold regular planning meetings with UK teams, Trade Planning, Content & UX, Systems, Merchandising, as well as other internal/external teams and e-commerce platform providers. Lead weekly trade meetings; evaluate sales, stock & margin – ensuring revenue is maximized, and performance is continually evaluated to drive future benefit to the business.
• Maintain the rolling 12-month (rolling) trade plan, ensuring all divisional voices are heard and that all product releases and franchise & marketing campaigns are captured and accurate to facilitate effective planning, resulting in the right customer offer being delivered.
• Feed into the post-campaign analysis reviews alongside Warner Bros. Discovery agencies, to evaluate campaign performance and ultimately provide recommendations for future activity and make timely and commercial recommendations to the relevant stakeholders to drive growth within the D2C offering. This could include exclusive SKU offerings; brand trials; and exclusive product offerings.
• Maintain the Content Management System (Shopify) to ensure accurate product set up, content, imagery and SEO efficiencies

Qualifications & Experience:
• Strong knowledge of e-commerce, and a good understanding of the market, trends, and technological advances/opportunities, including a sound understanding of retail operations; sales, stock, print-on-demand, dropship & profit margins.
• Ideally, you will have experience in trading, be that within a trade planning function, or a buyer/merchandising product area.
• A sound understanding of how to translate brand & product creatives/visuals into a meaningful commercial proposition on the WB Shop. Ideally commercial experience within the licensing or entertainment fields.
• An ability to project revenue forecasts when required to support the budgetary planning process.
• Marketing planning and activation experience would be highly beneficial, as would account management/sales experience.
• A good understanding of the marketing mix, particularly media and sales promotions experience and understanding.
• A strong communicator who is able to influence people at all levels within organisations, as well as strong presentation skills.
• Proven experience working in a multi-cultural/matrix environment.

Jobcode: Reference SBJ-d9k7nm-52-14-123-251-42 in your application.