CRM Global Development Manager

Job Description

As a CRM Global Developer, you will play a key role in building and optimizing our CRM communication systems for Max and discovery+ within our global operations department. You will work closely with other developers and cross-functional teams to design, implement, and enhance messaging solutions-including email, push notifications, and in-app messaging. Your contributions will help ensure robust, scalable, and effective communication channels that support our global customer engagement strategies.

YOUR ROLE ACCOUNTABILITIES
• Work according to established priorities and timelines to meet project goals.
• Suggest and implement the best technical solutions for CRM communication needs.
• Code emails and in-app communications using HTML, ensuring alignment with the latest designs.
• Develop and optimize personalization options across all CRM channels (email, push notifications, in-app messaging).
• Work on connected content calls to ensure dynamic and personalized content delivery.
• Enhance system capabilities by pulling additional information from APIs to improve CRM channel functionality.
• Collaborate with the MarTech team to refine data points, tracking options, and integrations.
• Stay updated on industry best practices and advancements in CRM platforms to ensure cutting-edge implementations.

QUALIFICATIONS & EXPERIENCE
• 5+ years of experience in CRM operations with enterprise-level ESP and/or marketing automation tools, with a strong preference for experience with Braze
• Experience managing projects through Asana, JIRA, Monday.com, or a similar platform
• Proficiency in coding languages (HTML, Liquid), content blocks, and API integrations
• Experience working with Confluence pages and GitHub for documentation and version control
• Optional: Experience with Nifty and Liveclicker platforms
• Fluency in English, both written and spoken, is required

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-vew210-18-97-14-85-42 in your application.