Continuous Improvement, Associate Director

Job Description

Your New Role

The Continuous Improvement Senior Manager will join the global CI Squad composed of people with amazing superpowers that drives the buildout of true multifunctional GBS for Warner Bros. Discovery. The team is part of a wider GBS Strategy & Transformation Organization.

The role acts as global/regional CI partner for the delivery of process innovation and continuous improvement initiatives across the globe within the GBS organization. It will play a key role in educating GBS about the CI mindset that leads to the identification, development, and implementation of initiatives to deliver business transformation. Each CI squad member acts as a SME within their area of expertise. What's your superpower?

Key superpowers of each CI squad member:
• ''Jumper'' ability to work in any process/business within hours.
• ''Problem hunter'' skill that allows solving any business challenge.
• ''Data-driven'' decisions and actions based on facts and not opinions.
• ''Flexibility'' ability to work at any project level i.e. operational, tactical or strategic.
• ''Results-oriented'' perform activities that fully solve business problems.
• ''Fearless'' takes hard decisions to drive positive business impact.

Your Role Accountabilities
• Identify and deliver service improvement activity within GBS by leveraging process improvement methodologies and innovative thinking.
• Act as global/regional CI partner to dedicated processes (e.g. PTP, CTC) and provide ongoing support in the area of Continuous Improvement, Transition, Project and Change Management.
• Promote and be an ambassador of a continuous improvement mindset to support an ongoing program of change across the entire GBS.
• Lead strategic initiatives within the GBS on the journey to World Class processes with a global span of control.
• Manage relationships and expectations with internal stakeholders to maximize delivered value.
• Manage the global/regional projects pipeline to dedicated processes (e.g. PTP, CTC).
• Lead and facilitate process improvement workshops to drive ideas and solutions across GBS.
• Challenge the status quo within business processes to identify better ways of working to drive value creation.
• Monitor project risks to foresee/identify potential problems, and proactively identify solutions to address it in advance.
• Perform post-implementation reviews to ensure lesson-learned sharing for future improvement projects.
• Lead and mentor process improvement projects (Lean/Kaizen, SixSigma).
• Ensure smooth and efficient communication with all stakeholders to keep them aware and aligned including effective risk and issue management as needed.
• Deliver advanced Continuous Improvement training based on needs.
• Mentor CI Managers on process improvement.

Qualifications & Experience
• Minimum 7 years of proven experience in a similar role, including continuous improvement, transition and project management, business/financial analysis.
• Minimum 3 years of experience & successful track record directly managing strategic projects & programs (incl. transitions) of high complexity, significant ROI, scale and international exposure.
• Bachelor's degree in a related field (e.g., Accounting, Technology, Human Resources) required.
• Self-driven, independent leader, with strong decision-making abilities and a results-oriented mindset with a drive to achieve objectives, taking accountability for ideas from inception to delivery.
• Ability to work in a fast-paced matrixed environment with flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Great relationship builder - ability to quickly form working relationships, gain credibility and influence stakeholders at all levels, as well as senior management.
• Strong ability to interact professionally at all levels (incl. top management) internally and externally.
• Experienced in people management with strong interpersonal skills and experience managing and developing teams.
• Exceptional understanding of continuous improvement/project management methodologies/concepts/tools with a proven track record. This includes but is not limited to Lean, Six Sigma, ToC, PMI, Agile or Change management.
• Great project/program management skills and proven track record
• Experience in process automation using various tools such as Workflows, RPA, Chatbots, AI will be considered an advantage.
• Experience providing training/mentoring sessions.
• Proactive, can-do, problem solver, with a ''nothing's impossible'' team player attitude.
• Willingness and ability to travel internationally.
• Working experience with various ERPs systems will be an asset.

Jobcode: Reference SBJ-rvzqzj-18-220-154-41-42 in your application.