Application Support Analyst

Job Description

Your New Role...

The Application Support Analyst will provide day-to-day application support to business applications, off-the-shelf, custom, thick client, web, and mobile applications. This position will collaborate and coordinate internal and external technical and non-technical resources to deliver support and project tasks. This position also supports and improves business processes, application use, and the development of performance metrics.

Your Role Accountabilities...
• Timely resolution of user requests and technology issues
• Training of employees on application use, functionality, data quality and reporting and help them resolve application issues
• Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure
• Build and create a knowledge base; ensure other IT team members are informed and educated
• Management of relationship business partners, internal and external technology partners, and vendors
• Analysis and implementation of best practice business processes aligned with the correct technology and tools
• Monitor routine and critical processes and workflows and proactively identify problem trends
• Conduct application testing, build test plans and scripts, support client application testing, and collect and summarize test data

% OF TIME

1. Business Collaboration

50%

2. Application Support Functions

50%

Work Experience
• 2+ years of IT support experience
• Experience installing, configuring or supporting business applications

Education, Professional Training, Technical Training or Certification
• Bachelor's degree in computer science, related technical field, or equivalent job experience preferred.

Knowledge/Skills
• Demonstrate strong verbal and written communication skills, customer service skills, and self-management skills. To effectively understand and translate user requirement into actions and deliverables.
• Ability to interact effectively with all levels of the organization in a professional and responsive manner
• Desire and ability to quickly learn about the business, business processes, technical and functional intricacies of proprietary and third-party applications and provide efficient, competent support to users
• Demonstrate ability to effectively manage concurrent projects, issues and other responsibilities
• Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills
• Self-starter with the ability and desire to dig into complex problems
Other Requirements
• Expert O365 skills, Project, PowerPoint, Visio, Teams, Excel, etc.
• Expert Asana skills
• Expert change management skills
• Good understanding software development methodologies
• Good understanding IT infrastructures
• Good understanding project management methodologies
• Good understanding SQL

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-r7o7e8-216-73-216-177-42 in your application.