Application Specialist

Job Description

Warner Bros. has been entertaining audiences for more than 90 years through the world's most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team.

Who are the GO-TECH team?

GO-TECH are part of the Warner Bros. Discovery Technology group and look after the tech that supports our Global Retail, eCommerce and Tours and studios businesses. They are responsible for all operational, digital, marketing, and guest-facing technologies, as well as serving as the central hub for all technical support activities. We are also responsible for the WB Studio Leavesden applications including Warehouse and security software.

The GO-TECH Portfolio spans across the following key businesses and their back-end operations:
• WB Studio Tour London
• WB Studio Tour Hollywood
• WB Studio Tour Tokyo (opening 2023)
• Platform 9 ¾ Retail Shops, London/Heathrow
• Harry Potter On Location, London
• Harry Potter Flagship Store, NYC
• WB Studios Leavesden
• WB De Lane Lea

Your New Role
• Key technical support resource for the successful day to day operational running of the tour and studio businesses – focusing on Reporting / data and Workplace efficiency.
• The role consists of 1st/2nd Line operational support for the Leavesden reporting portfolio and for the workplace efficiency solutions which are currently deployed. The role will also include deployment of operational requests for new reports or changes to the current suite of reports.
• You are confident enough to partner with the business for regular reviews, assessing new requirements or changes to reports or solutions. You constantly strive to always improve service, making efficiency's where possible and take pride in the work you do. You collaborate and support others and are an excellent good team player.
• You will have knowledge of Azure Cloud Environments, Windows Server, Virtualization technologies, as this is a key strategy for Warner Bros Discovery.
• A solid understanding of reporting principles and database logic is required, whilst strong experience in as many of the following is highly desirable: Workplace efficiency technologies, Ticketing, Websites, eCommerce, Retail POS, Warehousing, Building Management systems, Customer Service and Analytics. Experience in operating within PCI landscapes will be considered advantageous.
• You will be part of the GO-TECH Technology group based at Warner Bros. Studios Leavesden; working in close collaboration with peers from our existing portfolio and leveraging technical specialists as needed, both across the GO-TECH team and wider Warner Bros. Discover Technology group, globally.
• Available to work flexible hours to accommodate offshore collaboration, as well as responding during off-hours to lead resolution of critical project issues or operational incidents is expected.

Skills and Qualifications
• Attention to detail is pivotal to this role
• Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills.
• Ability to use knowledge, facts, and data to effectively solve problems
• Knowledge of Microsoft SQL Server and SSRS technologies. Ability to create custom SQL queries and reports in SQL Server. Ability to write, test and implement SSIS packages in SQL
• Experienced in investigating issues with complex reporting queries and resolving these issues
• Some experience or knowledge of Tableau reporting & Dashboarding
• Some experience and knowledge of financial SAP system
• Understanding of financial accounting principles preferred.

Nice to Have
• Experience of working in PCI environment
• Experience of working transaction system such retail and ticketing is preferred
• Workplace Efficiency Tools – (Microsoft Power Automate).
• Experience in administration of Azure Cloud Environments, AWS, Windows Server, Virtualization technologies.
• Knowledge of Salesforce marketing cloud / Service Cloud / Salesforce Voice desirable
• Mobile Device Management (Microsoft ITUNE)
• Microsoft PowerBI experience

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.

Jobcode: Reference SBJ-r7m9p8-3-17-6-75-42 in your application.