Creative Services Manager

Job Description

Creative Services Manager (Evergreen Job)

Creative Services acts as a partner to both internal and external teams: Sales, Account Strategy, Vox Creative, and Clients, while overseeing the execution of custom advertising campaigns in post-sale. The Creative Services Manager is ultimately responsible for liaising with internal creative teams (video, photo, written, design, product, experiential, etc.) to ensure campaign expectations and scope obligations, and executional standards are met. From creative development to the go-live date, the CSM is responsible for maintaining the balance of high-quality creative outputs and client happiness by acting as the creative point of contact for clients.

The ideal candidate for this role will have 1+ years experience and possess great client-facing skills, have experience in creative production, and be able to lead campaign execution from start to finish while acting as the client-facing representative of Vox Media. You will have a knack for simplifying and communicating production language to brand partners and feedback to internal Vox Media teams, and will ensure the expectations of both are met. This position will sit within the Client Services Group in a contract-capacity and report to the Senior Creative Services Manager.

WHAT WE'RE LOOKING FOR

This is a temporary, project-based role. The ideal candidate for this role will have 1+ years experience and possess great client-facing skills, have experience in creative production, and be able to lead campaign execution from start to finish while acting as the client-facing representative of Vox Media.

Creative Services acts as a partner to both internal and external teams: Sales, Account Strategy, Vox Creative, and Clients, while overseeing the execution of custom advertising campaigns in post-sale. The Creative Services Manager is ultimately responsible for liaising with internal creative teams (video, photo, written, design, product, experiential, etc.) to ensure campaign expectations and scope obligations, and executional standards are met. From creative development to the go-live date, the CSM is responsible for maintaining the balance of high-quality creative outputs and client happiness by acting as the creative point of contact for clients.

You will have a knack for simplifying and communicating production language to brand partners and feedback to internal Vox Media teams, and will ensure the expectations of both are met. This position will sit within the Client Services Group in a contract-capacity and report to the Senior Creative Services Manager.

Duties & Responsibilities
• Own the campaign – clearly communicate all aspects of creative development and production execution for all custom campaign elements, to relevant internal stakeholders.
• Provide best-in-class client service to advertisers through great communication and set expectations throughout the duration of a campaign.
• Position yourself as the expert on creative campaign elements, serving as the single, trusted point of contact for the client's creative needs.
• Ensure that the client's brand integration elements in custom content are clearly communicated to the client and creative team, and ultimately delivered as promised.
• Act as ''partner in crime'' to Vox Media creative teams, in lockstep with the creative vision of each asset so that it can be accurately represented and supported in client conversations.
• Oversee production from all teams, and work with the Project Manager to ensure all elements of a campaign are running smoothly and on time.
• Provide education to brand partners where needed - simplify production language for the client so they understand all aspects of the campaign process.
• Clearly articulate client feedback and expectations back to internal Vox Media creative teams in a way that provides context and actionable direction.
• Troubleshoot all campaign concerns/hiccups/blockers, including being able to diagnose a problem properly and seek out solutions that cater to both the client and Vox Media values.
• Escalate internal and external challenges to Creative Services leads with suggested solutions.
• Be the liaison for the client on-set (in-person or virtually) or the client's eyes and ears when they can not be there.
• Partner with Insights, Sales, Account Strategy and Creative teams to support campaign wrap reports, crafting the campaign success story.

WHO YOU ARE

This is a temporary, project-based role. Project-based employees (PBEs) are hired on a temporary basis to render services for a discrete project, production and for a pre-established period through an authorized payroll service provider. The payroll service provider will serve as the PBEs employer of record. PBEs will receive a Deal Memo which summarizes their employment terms.

The project dates are currently flexible and to be determined based on project scope ranging from May 1 to December 15, 2024. Candidates for this role will need to be available to work within this time frame.

If you think you have what it takes, but don't meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We would love to have a chat and see if you could be a great addition to our team. We've hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.

WHERE YOU'LL WORK

Creative Services Managers must be located in New York or Los Angeles. Expectation is to be in office 3x days a week (Tuesday + Thursday required).

PAY TRANSPARENCY

The pay rate listed below represents the minimum and maximum total compensation for this position at the time of this posting. Final compensation offered to the candidate selected for the position will be based on factors including but not limited to the candidate's skills and experience.

Pay Transparency - Flat Rate

$250 — $300 USD

Jobcode: Reference SBJ-d25mwy-3-145-74-54-42 in your application.