Media Supply Chain Engineer

Job Description

Visual  Data Media Services is a global provider of end-to-end digital media supply chain services to the entertainment industry with locations in London, Burbank and Bangalore. For over 26 years, the company has supplied award-winning, quality-driven content management, distribution, localization and media services that enable customers to deliver premium content in any format for any screen or platform, anywhere in the world.

About us

Visual Data have offices in London, Los Angles and Bangalore. We are heavily involved in digital media. We ingest, post, process, localise and deliver thousands of premium TV programs and films to broadcasters and high-profile video on demand platforms globally. We are also the safe custodians of our client’s intellectual property, with a strong focus on Media Asset Management (MAM) technologies and media supply chain automation.

Title: Media Supply Chain Engineer

* This is a hybrid role and is located in our Burbank, CA office * Salry range $90k-$100k 

About the role

We are looking for someone technical to manage our Production Media Asset Management, automation systems, and workflows, at our Burbank office. This individual will work as part of a global team ensuring the smooth running of the Media Supply Chain.

Areas of responsibility

Manage the global Production MAM and automation systems, including installations, upgrades, and day-to-day support via an internal ticketing system

Provide expertise in the identification and evaluation of new workflows, tools and services

Raise and track issues with vendors, providing additional information when needed, and validating solutions when provided

Create, run, and maintain scripts and test plans covering the testing of company functionality during the upgrade of internal systems

Work closely with operations management to understand use case automation opportunities

Competencies that will be assessed in this role

Have a problem-solving mind-set, with ability to research solutions, and show initiative to problem solve outside of comfort zone

Able to work independently with self-direction, or as part of a team

Good personal organizational skills, with the ability to multi-task across projects

Good interpersonal skills, with the patience to deal with non-technical users

Able to articulate opinions and facts clearly, with the ability to discuss technical issues and projects with colleagues and clients

Essential skills

Experience in Media Asset Management, Media workflows, automation systems and techniques

Familiar with audio and video technical specifications, codec, framerate, aspect ratio, etc.

Experience with writing scripts, BASH, Python, Ruby, etc.

Working knowledge of in APIs, Metadata, XML and XSLT

Administrator level knowledge of various operating systems

Desirable skills

Familiar with Film and TV industry

Working knowledge of computer components

Familiar Telestream Vantage, Aspera and Signiant

Experience of help desk software

POSITION REQUIREMENTS

• Experience in order management / ERP systems are essential.
• Experience in systems administration is required.
• You will have experience of collecting user stories.
• Listening to user requirements, and translating them into documentation that forms the basis for configuration or developers to work from.
• Writing training documentation and creating training videos.
• Be a problem solver, capable of driving a user-centred approach to product discovery and development.
• Interacting directly with users.
• Be familiar with coding technologies and development.
• Have bug testing experience and the ability to document for remediation.
• Ability to prioritise, manage and perform under pressure to meet deadlines.
• Excellent IT skills and a good knowledge of SQL.
• A learning mind-set and ability to pick up new skills
• Excellent verbal communications skills. Approachable, friendly and able to build rapport.
• Good written communication, able to quickly record details of problems and solutions as they arise.
• Good personal organisational skills.
• Good interpersonal skills.
• Having a strong knowledge of Digital Supply Chain and Workflows is desirable.
• Experience of Xytech’s MediaPulse, JIRA and Zendesk would be advantageous

Jobcode: Reference SBJ-g4mp0q-3-136-154-103-42 in your application.